Windows 10: Asus Laptop Webcam Just Portraying Black Screens

Hi All,

Really stumped by my laptop's webcam. I'm just getting a black/ blank screen whenever I launch the MS Camera app, Zoom or Skype. The power light comes on but that's it. No picture of me whatsoever. I'm on 1909.

I've tried the following.

1 - Uninstalling and reinstalling the driver from the device manager, multiple times.
2 - I've checked all the camera privacy options to make sure it's not being blocked.
3 - I removed the battery and held down the power button to clear any static (was told that static can interfere with certain components).
4 - Updated windows.
5 - Updated onboard and dedicated gpu drivers
6 - Directly pulled a driver from the web - USB2.0 HD UVC Webcam
7- Altered the registry (Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform). Made no difference so deleted the key afterwards.
8 - Reset the camera app from settings
9 - Got desperate so shone my phone's torch directly at the lens, apparently that can help.
10 - Trouble shooted the issue from a hardware standpoint to make sure the issue wasn't structural.
11 - Physically inspected the camera and wiped down the lens with a microfibre cloth, the actual lens not just the webcam cover.
12. Adjusted Skype settings to automatic on the exposure settings, then just uninstalled it.
13. Tried to automatically add in the drivers from a Legacy standpoint, (looking for a driver now so I can try and upload it manually)

Would be very grateful for some assistance as like most of you I am no

w working from home and am in need of well, the camera. I do hope its not a hardware issue, the webcam light is functioning.

Do hope you're all well,

Rob

:)

 

Internal webcam not working ASUS UX430UA Laptop

Hey guys,

So I'm having an issue with my internal webcam on my laptop (Asus UX430UA). Basically whenever I use the windows camera app, skype or any other video service it just shows a black screen, also a white led turns on next to the webcam when using the apps possibly indicating the webcam is on? I tried googling and looking at other forums for months now and seems like no one has a straight answer and/or fix. I tried uninstalling the webcam driver " USB2.0 HD UVC WebCam" and reinstalling and that didn't work, tried looking for an updated driver via Asus driver downloads and there isn't one listed for my model and also made sure all Windows 10 privacy settings are not blocking the webcam from working and that still didn't work. Hopefully someone has a suggestion that I haven't tried yet, here are the details of the driver; Version: 10.0.18362.693, Date: 6/21/2006.

Thanks in advance!

 

Internal webcam not working ASUS UX430UA Laptop

Hey guys, So I'm having an issue with my internal webcam on my laptop (Asus UX430UA). Basically whenever I use the windows camera app, skype or any other video service it just shows a black screen, also a white led turns on next to the webcam when
using the apps possibly indicating the webcam is on? I tried googling and looking at other forums for months now and seems like no one has a straight answer and/or fix. I tried uninstalling the webcam driver " USB2.0 HD UVC WebCam" and reinstalling and that
didn't work, tried looking for an updated driver via Asus driver downloads and there isn't one listed for my model and also made sure all Windows 10 privacy settings are not blocking the webcam from working and that still didn't work. Hopefully someone has
a suggestion that I haven't tried yet, here are the details of the driver; Version: 10.0.18362.693, Date: 6/21/2006.

Thanks in advance!

 

Asus Laptop Webcam Just Portraying Black Screen

Hi All,

Really stumped by my webcam. I'm just getting a black/ blank screen whenever I launch the MS Camera app, Zoom or Skype. The power light comes on but that's it. No picture of me whatsoever.

I've tried the following.

1 - Uninstalling and reinstalling the driver from the device manager, multiple times.

2 - I've checked all the camera privacy options to make sure it's not being blocked.

3 - I removed the battery and held down the power button to clear any static (was told that static can interfere with certain components).

4 - Updated windows.

5 - Update integrated and gpu drivers

6 - Directly pulled a driver from the web - USB2.0 HD UVC Webcam

7- Altered the registry (Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform). Made no difference so deleted the key afterwards.

8 - Reset the camera app from settings

9 - Got desperate so shone my phone's torch directly at the lens.

10 - Trouble shooted the issue from a hardware standpoint to make sure the issue wasn't structural.

11 - Physically inspected the camera and wiped down the lens with a microfibre cloth.

Would be very grateful for some assistance.

Rob