Windows 10: ASUS touchpad not working

Hello all, I have run into quite a few issues with my touchpad. I love my laptop but the touchpad is the only downfall. After many issues and troubleshooting, I have found solutions that I'd like to share it with you all.


Fix 1. Download the ATK package found of the https://www.asus.com/us/Laptops/Q405UA/HelpDesk_Download/ you just look for your model > drivers and tools > download ATK and then restart. If you already have the ATK package uninstall and reinstall then restart. Then go and try Fix 3.


Fix 2. Uninstall the ATK package completely and restart. This is a temporary fix because your keyboard backlight won't work and the touchpad might disable again as mine did so go do Fix 1.


Fix 3. Go to device manager > human interface devices > click on ASUS precision touchpad > action > update driver > search automatically > close. Can't see ASUS precision touchpad under human interface devices? click action > scan for hardware changes and then the touchpad should appear and follow steps as listed.


Fix 4. I downloaded the touchpad also found on the ASUS website mentioned above but that never did anything for me but if you try that do it after Fix 2.


Hope this helps! I did Fix 3 today after doing 1 a few weeks ago and the mouse popped up with no restarting. Hope my touchpad stays working for a while now.

:)

 

ASUS Touchpad not working

Hi Cyril,

There's a possibility that you're getting this concern due to an out-dated driver. For us to better assist you, we'd like to ask a few questions:

• Were there any recent changes prior to the issue?
• What troubleshooting steps have you tried so far?

In the meantime, we suggest that you check if ASUS Touchpad is enabled on your device. To do that, you may follow these steps:

• Type Settingson the search bar and press Enter.
• Select Devices.
• Click Mouse & touchpad.
• Select Additional mouse options on the right pane.
• Choose Device Settings (some called ELAN) pane, check Yes/No of Touchpad. If
  No, click Enable and select OK.

Let us know how it goes.

 

touchpad gestures two finger scroll not working Asus 501

Hi there,

1. Go to N501VW | ASUS Global Downloads
2. Download the latest ATK - ATKPackage driver
3. Download the latest TouchPad - ASUS Smart Gesture (Touchpad Driver)
4. Uninstall both the Touchpad driver and the Asus ATK package driver.
5. Reboot
6. First install ATKPackage driver (IMPORTANT to do this FIRST)
7. Reboot
8. Then install the TouchPad driver (may need to reboot)
9. Test if all is working as it should

I had this same issue with my Asus UX305 when I upgraded to Windows version 1803 and doing the above steps solved the issue for me.

 

touchpad gestures two finger scroll not working Asus 501

Thanks. This procedure worked. Though, as noted in the conversation below, the current driver 4021 does not work with my configuration. I had a copy of 405 so I used that for the re-install and now touchpad is working again.

Something must have thrown it off so that I needed a re-install but the latest driver doesn't work.

Thanks again.