Windows 10: ASUS UX305F Windows 10 gestures not working on Touchpad

Hello,


I have a ASUS UX305F laptop whose Touchpad is not working as it should. It takes inputs like moving the mouse cursor or taps to select or highlight. However all the Windows 10 gestures are not available. Previously, it was working, I could do 2-finger scrolling, etc. I downloaded the latest Smart Gesture drivers / software from the ASUS Singapore website, and tried to install it. However, the installation would abort halfway. This message appears: 'There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.'


I tried contacting ASUS and they don't know what the problem is over the phone. They're also not willing to diagnose it over the phone, insisting that I send the laptop in for an evaluation fee of $85 and a further $85 for software installation. Which is crazy money if the fault lies with their software package.


What I have done to find a solution:


1. Tried different versions of the driver software from all over the web. Official versions. No dice.


2. Reset my laptop but preserving my files. No dice.


3. Rest my laptop to factory condition, wiping everything clean. No dice.


Device Manager shows under "Mice and other pointing devices" that there is only a Microsoft PS/2 Mouse installed. There is no sign of a touchpad device anywhere in the list of devices under any section. I remember there used to be. The touchpad is working fine. So I reckon it's the lack of the drivers that result in no Windows 10 gestures possible.


Anyone has any ideas?

:)

 

touchpad gestures two finger scroll not working Asus 501

Hi there,

1. Go to N501VW | ASUS Global Downloads
2. Download the latest ATK - ATKPackage driver
3. Download the latest TouchPad - ASUS Smart Gesture (Touchpad Driver)
4. Uninstall both the Touchpad driver and the Asus ATK package driver.
5. Reboot
6. First install ATKPackage driver (IMPORTANT to do this FIRST)
7. Reboot
8. Then install the TouchPad driver (may need to reboot)
9. Test if all is working as it should

I had this same issue with my Asus UX305 when I upgraded to Windows version 1803 and doing the above steps solved the issue for me.

 

touchpad gestures two finger scroll not working Asus 501

Thanks. This procedure worked. Though, as noted in the conversation below, the current driver 4021 does not work with my configuration. I had a copy of 405 so I used that for the re-install and now touchpad is working again.

Something must have thrown it off so that I needed a re-install but the latest driver doesn't work.

Thanks again.

 

touchpad drivers - asus smart gesture `

i cannot use asus smart gesture in windows 10 after upgrading. In previous version it worked well. whenever i install asus smart gesture my touchpad doesnt work . even wholes touchpad doesnt work also my laptop cant respond. ive
tried other version of smart gesture but didnt work even i refresh my pc to factory reset twice but it doesnt work. please help