Windows 10: ASUS UX331U freezes and not turnin on.

Hi, I have ASUS UX331U notebook. Last night the notebook battery started draining off fast while laoptp was still plugged in and the status says charging, but the battery was draining off faster. I searched online and noticed that my windows 11 upgrade was showing some error. After a while, I upgraded my battery drivers in device manager based on online recommendations and then suddenly my laptop froze and is not turning on and seems completely dead. Based on online recommendations, I tried to do hard start by pressing power button for 1 min with all possible combinations of power cord plugged

:)

 

Windows 10 reboot Freezes on the ASUS logo with the loading circle.

Hi,

Before we assist you, we would like to know the below information,

• 
  Does the computer freezes for long time, more than 10min?
  

This issue may occur, due to the Display driver’s corruption. Since you are able to get into the Desktop screen I suggest you to follow the below steps to fix the issue.

Method 1: I suggest you to Disconnect all he external devices connected to the computer. This is to check if the issue is conflicted to the external devices.

Also install all the Windows pending updates.

I suggest you to
install the updates again, and restart the computer.

• 
  In search type Check for updates and hit enter.
  
• 
  Click on Check for updates, Windows will automatically download the latest updates.
  

Method 2: Try updating the display driver through device manager and check if it helps.

Follow the below steps:

• • 
    Press Windows key + X key when you are at desktop.
    
  • 
    Select Device Manager.
    
  • 
    Expand Display Adapter.
    
  • 
    Right click on the Display Adapter and click on
    Update driver software.
    

Method 3: I suggest you to
install drivers, also install Windows 10 chipset drivers from the same link and check.

I suggest you to go to the motherboard manufacturer website and download/install all the devices driver.

X99-DELUXE - Support

Also, install the updated graphic driver from the manufacturer website.

STRIX-GTX980-DC2OC-4GD5 - Support

Since the computer freezes while booting and as it take too long time to boot to desktop screen, I suggest you to follow the below steps.

Method 4:

I suggest you to follow the Fast startup option Settings, if you are able to boot to the desktop screen.

• 
  You may also try enabling the Fast Startup.
  
• 
  Press Windows
  + X key and click Control Panel.
  
• 
  Click on Power options.
  
• 
  Click on "Choose what the power buttons do".
  
• 
  Click on "Change settings that are currently unavailable". If it prompts to click on yes, then click
  yes.
  
• 
  Uncheck "Turn on fast startup (Recommended)" under shutdown settings.
  
• 
  Click Save changes
  to configure the settings.
  

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you.

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.

 

Asus Xonar D2 won't install in Win 10

Hi Podge,

Sorry for the delay in reply.

What happens when you try to install the software?

I suggest you to re -install the software and check.

Try the following steps to un-install:

• Right click on Start menu, click Programs and features
• Select Asus Xonar D2 highlight it and uninstall
• Now download and -reinstall the software and check if that helps.

Thanks,