Windows 10: Asus Zenbook S 13 when connected to USB C hub cannot get audio output

Discus and support Asus Zenbook S 13 when connected to USB C hub cannot get audio output in Windows 10 Gaming to solve the problem; I have ASUS Zenbook S13 with Windows 11Pro. I have connected it to USB C hub that is connected to monitor via HDMI. I do not get audio output though... Discussion in 'Windows 10 Gaming' started by Suresh Biligiri, Mar 24, 2025.

  1. Asus Zenbook S 13 when connected to USB C hub cannot get audio output


    I have ASUS Zenbook S13 with Windows 11Pro. I have connected it to USB C hub that is connected to monitor via HDMI. I do not get audio output though the device is the same Realtek built in speaker. If operating laptop disconnected audio is fine.I have updated all drives recommended by diagnostic tool. When I run the output device audio diagnostic test. I hear the beep and everthing seems OK. Appreciate help with this issue

    :)
     
    Suresh Biligiri, Mar 24, 2025
    #1

  2. The cable from USB-C (USB Type-C) to audio 3.5mm jack is not working on ASUS Zenbook Pro on Windows 10

    Hello!

    I want to listen music from my notebook over usbc-3.5mm cable to 3.5mm headphones. And i've tried to connect two cables (one from Huawei and one from China`s noname) to my ASUS Zenbook Pro on Windows 10 and no one are working.

    • No devices in Device Manager, no reaction from notebook, no changes in Realtek HD Audio Manager, nothing. The sound is sounds continuously from notebook audio dynamics.
    • I've tested the cable with my phone. The cable is working.
    • I've tested the notebook USB-C port. The port is working.
    • Windows 10 Enterprise has all updates right now
    • Realtek driver is updated

    Please help me:

    1. What I can do to use this type of cable on Windows 10? Maybe special drivers? May be Microsoft plan to support this kind of cables?
    2. If I should buy special cable for notebook what is the specification of this cable? How to buy right version of the cable?

    Cable example - USB-C (USB Type-C) to audio 3.5mm - https://www.amazon.com/Cable-Matters-Adapter-Google-MacBook/dp/B07G7C24MG

    Thanks!
     
    Alex In Community, Mar 24, 2025
    #2
  3. Chino Win User
    ASUS Announces the Ultraportable and Ultratough ZenBook 13

    ASUS today announced ZenBook 13 (UX331UAL), an ultrathin and ultralight laptop addition to the ZenBook 13 Series designed for discerning travelers looking for the ultimate ultraportable. ZenBook 13 (UX331UAL) is powered by up to the latest 8th Generation Intel Core i7 CPU, up to a 1TB PCIe SSD storage and 16GB of RAM for effortlessly responsive computing on the go. The ultrathin and ultralight ZenBook 13 (UX331UAL) weighs just 985g and is a mere 13.9mm thin, with the sophisticated and elegant design values that are the hallmark of the multiple-award-winning ZenBook Series. It's also exceptionally tough, meeting the ultra-demanding MIL-STD 810G military standard for reliability and durability. ZenBook 13 (UX331UAL) is available in sophisticated Deep Dive Blue or luscious Rose Gold. ZenBook 13 (UX331UAL) has a slim-bezel NanoEdge wide-view display for immersive and lifelike visuals, and a Harman Kardon audio system for rich, clear stereo sound. Comprehensive connectivity includes a USB 3.1 Gen 1 Type-C (USB-C ) port, two USB 3.1 Gen 1 Type-A ports, an HDMI port and a microSD card slot. The dual-band 802.11ac Wi-Fi incorporates exclusive ASUS Wi-Fi Master technology for faster, more reliable connections.

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    Asus Zenbook S 13 when connected to USB C hub cannot get audio output k6HaK6fWCwDmpVPJ_thm.jpg


    Create at the speed of light
    Designed for effortless portability, ZenBook 13 (UX331UAL) has an all-metal unibody construction that weighs a mere 985g and is just 13.9mm thin, making it the perfect travel-anywhere companion for the discerning user. It's built from tough magnesium-aluminum alloy that's amazingly durable and 33% lighter than standard aluminum alloy, and its beautiful chassis is smoothly finished in a choice of sophisticated Deep Dive Blue or luscious Rose Gold.

    The ultratough ultraportable
    ZenBook 13 (UX331UAL) combines beauty and elegance with incredible strength. It's designed and built to exceed the ultra-demanding MIL-STD 810G military standard for reliability and durability, undergoing a punishing test regime that includes extended tests for operation in harsh environments including extreme altitudes, temperatures and humidity - these military-grade tests last longer than typical laptop tests, and encompass a much wider range of temperatures, ensuring that ZenBook 13 (UX331UAL) can survive in even the most demanding conditions. Testing also includes rigorous vibration and shock tests designed to mimic rough day-to-day handling and transportation. ZenBook 13 (UX331UAL) has also passed our own stringent and industry-leading laptop torture tests, which include 2X-higher drop tests and lid-pressure testing, making it a totally dependable travel companion that offers outstanding on-the-go protection against physical damage

    The ultrapowerful ultraportable
    ZenBook 13 (UX331UAL) offers serious on-the-go computing power. At its heart is the latest 8th Generation Intel Core i7 processor - which can be boosted to 3.7GHz when needed - with 16GB RAM, along with up to a 1TB PCIe SSD for blazingly fast storage. So whether the user is creating mega-sized office documents, manipulating photos, editing HD video, or simply taking a break with the latest high-powered games, ZenBook 13 (UX331UAL) will never keep them waiting. Designed for non-stop, on-the-go lifestyles, ZenBook 13 (UX331UAL) offers the freedom of all-day battery life. A specially designed 50Wh lithium-polymer battery delivers up to 15 hours of autonomy, with fast-charge technology that takes just 49 minutes to recharge to 60% capacity.

    Incredibly immersive and lifelike multimedia
    To deliver immersive, lifelike visuals and provide the biggest screen in the least space, ZenBook 13 (UX331UAL) has a beautiful NanoEdge Full HD display, with an ultrathin bezel that gives it an impressive 80% screen-to-body ratio. This 13.3-inch display fits in an ultra-compact frame, giving ZenBook 13 (UX331UAL) a footprint smaller than many 13-inch models. Its 178° wide-view technology ensures that image quality isn't degraded when viewed at extreme angles, so it's great for collaborating or entertaining, and the wide 100% sRGB color gamut ensures vivid and accurate colors. The powerful Harman Kardon-certified audio system features the next generation of ASUS SonicMaster technology. With its tailored mix of superior hardware - including low-distortion smart-amplifier technology that can boost volume by up to 3.5X - and cleverly designed software, ZenBook 13 (UX331UAL) delivers the ultimate audio experience.

    No-compromise productivity
    For unrivaled on-the-go productivity, ZenBook 13 (UX331UAL) has a full-size backlit ergonomic keyboard that's optimized for comfort with 1.4mm key travel. The Windows Precision Touchpad is engineered for maximum comfort and accuracy, with a glass covering for smooth control. It features palm-rejection technology and supports multifinger gestures and handwriting, and a built-in fingerprint sensor allows secure one-touch login via Windows Hello. ZenBook 13 (UX331UAL) is equipped with the new, reversible USB-C port that delivers data transfer speeds that are up to 10X faster than older USB 2.0 connections. There are also two USB 3.1 Gen 1 Type-A ports, an HDMI port and a microSD card reader. For uncompromising wireless connectivity, ZenBook 13 (UX331UAL) features the new and exclusive ASUS Wi-Fi Master technology, which reduces interference to ensure faster and more reliable dual-band 802.11ac Wi-Fi connections at extreme distances . With a top speed of 867Mbps it's up to 6X faster than 802.11n , for seamless video-streaming, smooth web-surfing and lag-free gaming.

    Asus Zenbook S 13 when connected to USB C hub cannot get audio output Ktgw0bBaV5Aemv6s_thm.jpg
     
    Chino, Mar 24, 2025
    #3
  4. anvarali Win User

    Asus Zenbook S 13 when connected to USB C hub cannot get audio output

    Connecting a USB-c SSD to a USB-c Hub

    Hi, I'm Anvar, I'd be glad to help you today on this

    since it works when connected to direct USB-C port, it is a problem related to the HUB, the hub seems not providing enough power required for the SSD and Enclosure,

    suggested to try with a powered hub if you are using an unpowered USB Hub

    Hope this helps.
     
    anvarali, Mar 24, 2025
    #4
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Asus Zenbook S 13 when connected to USB C hub cannot get audio output

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