Windows 10: Atmos speakers not firing- windows 10

Hey there! I have a Marantz 5010. I am trying to get Dolby Atmos to configure to my 7.1 setup again it worked %100 for two days but stopped after my son downloaded Fortnite and accidentally chose headphones for output. I have 4 M & K s-125, a 750thx for center, a v-75 and Yamaha 480's for the Atmos effect in my celling.

When I try to configure my speakers in windows 10 I have a Aurora 10 with Ryzen 3950 and 2080ti the output to all speakers works great except for when I chose "SL" or "SR" surround left right side/top- the Yamaha's do not fire, the s-125 the "RL" fire instead. When I unhook the "RL" speakers s-125's from the back of the 5010 the Yamaha's will fire but only at about %10 of what should be the correct loudness/decibel level. They also fire when I select "RL" even thought they are not hooked up to that channel. The tones are correct in terms of the actual sound that's played they are just very, very quiet.

When I do a "Tone Test" on the 5010 it works flawlessly, so the receiver seems to be working great on its own.

the troubleshooting I have done was
1. Restored my computer to the save point before I downloaded Fortnite.
2. deleted and then reinstalled all drivers for everything nvidia, alienware etc
3. Restored my computer to factory settings as it was out of the box

so obviously none of this worked. I'm a %100 disabled veteran so I am on a fixed income but at this point I am willing to pay someone to help me. I was just on the phone with Dell for about 4 hours today and they couldn't figure it out.

thank you for your opinions!

:)

 

Dolby ATMOS and Realtek HCL3661

Hi Rick,

Windows 10’s Creators Update added support for Dolby Atmos positional sound. This includes two things: Support for Dolby Atmos hardware and virtual Dolby Atmos sound that works in any pair of headphones. This feature requires Dolby Atmos-enabled hardware,
notably a Dolby Atmos-enabled receiver.

We are not particular with the Pioneer SC-LX501 receiver but to use Atmos, you need a 5.1.2 (two Atmos speakers) system. If you don't have specific Atmos speakers that are upward firing or ceiling mounted speakers you can't do Atmos. Make sure you have the
receiver set up for 5.1 and set the PC to that as well until you get additional speakers. Ceiling mount speakers will work better than the upward firing type of Atmos speaker.

If you have not yet done so, download the
Dolby Access app from the Windows Store and launch it. The app will guide you through setting this up. If you have Dolby Atmos receiver you want to use with your PC, select
With my home theater. If you select a home theater PC, you’ll be given a link to enable the
Dolby Atmos for home theater option in the Windows Sound settings control panel. After you do, the app will prompt you to calibrate your system.

If you need further assistance, please do not hesitate to post a reply.

 

Dolby Atmos

here is how it should work from Windows 10

1 . buy a good Dolby Atmos Reciver
2 .buy a good setup of at least 5.1.2 Atmos certified speakers or upgrade existing 5.1 by buying and adding only ATMOS speakers
3. have an optical OUT from your PC
4. buy license DOLBY ATMOS FOR HOME THEATER over MICROSOFT market
5. connect your PC using Optical cable with your Receiver
6. Enjoy

 

Dolby Atmos

We would like to confirm if you have check if you Dolby Atmos can be dectect by your computer?

We suggest that you check if its being detected by following these steps:

• At the bottom right side of your screen, where the Time and date can also be located, look for the
  sound icon.
• Right click on the sound icon, a smaill window will pop up with the Sound
  menus.
• Click on the Playback Devices.
• The Sound window will appear with the Playback
  tab.
• Look for Dolby Atmos to make sure that it is properly installed.

If its not on the list in Playback Devices, kindly check if its listed in Device Manager by:

• From the Start menu, type in Device Manager, then
  Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click
  Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.
  

After your computer has restarted and your are in the Desktop screen of your computer, connect your Dolby Atmos device. It should automatically be installed in your computer by giving you prompts. Once successfully installed, kindly check if it is detected
now by you computer in Playback Devices.

We'll be waiting for your update.