Windows 10: Attempt to join your new fromat

I am a longtime participant in your KHS program and have enjoyed it so far. Attempted to engage in your 30 day trial format only to find that I needed to contribute, I used my Visa card to make my payment and was given a new activation code. Upon entering the code given, I was told that this code expired in 2016. Have tried to re-enter this several times with the same result. Did you not receive the payment? Cannot figure. Awaiting your response. Thanx!

:)

 

trying to join a homegroup with my new Dell XPS 15 Laptop

Hi,

There are different factors that can contribute to the concern why your computer is not able to join the HomeGroup properly. For us to resolve your concern kindly answer the questions below:

• Aside from the error message you mentioned, were there any other error messages that showed up when you attempted to connect the laptop to the HomeGroup?
• Are both devices on the same network? If they are, is this through a WiFi connection or LAN connection?

As a initial recommendation, we suggest that to follow these steps to run the Windows built in troubleshooter:

• Type Troubleshooting
  in the search box and hit enter.
• Select the Troubleshooting app.
• Select the view all option on the upper left corner.
• Look for the Homegroup option from the list and select it.
• Click Next to run the Troubleshooter.

We look forward to your response once you complete the steps.

 

Best way to keep vista clean and healthy

Yeah just caught it there.

I'm going to attempt to have a step by step guide on how to use these programs efficiently.

 

Windows 10 1709 System Restore problems...


That seems to be an attempt at Option 2 in the tutorial, which requires you to
a. Boot to a command prompt (Did you?)
b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

I suggest Option 1 is easier.

If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.