Windows 10: Audio and internal microphone

I am using a Windows 10, Dell laptop borrowed from the college I work for and I need it to conduct remote instruction for my college classes, Our College, uses Canvas and we all need to be using ConferZoom. However, my audio and recording and microphone stopped yesterday. I tried troubleshooting the problem under settings and it discovered problems, but they could not be fixed. What do I do or try now?

:)

 

internal microphone not working since updates

Hi,

We'd like to confirm if you're still unable to utilize the internal microphone after installing the update? If yes, as an initial step to get the microphone working again, we suggest that you update the driver under
Audio Inputs and Outputs in the Device Manager. The steps on how to update the device driver on your device can be found on this
link.

We'll appreciate if you can send us an update.

 

Constant Muting Internal Microphone

Hi Terri,

If the internal microphone of your device is muting on its own, it can be due to an incompatible driver, broken system components or a software conflict has occurred. To isolate your concern, we’d like to confirm if you’ve made some
changes and updates on your computer prior to the issue.

Additionally, we suggest that you run the troubleshooter to fix any sound issues. Please check this
article for the instructions and choose from the drop-down list for other troubleshooting
steps that you can follow.

Let us know how it goes after performing the suggested steps.

 

Lenovo B40-80 internal microphone not working

Hello,

Incompatibility, a missing or corrupted audio driver may be causing the issue you are now encountering.

Method 1: Initially, let us try running the audio troubleshooter.

• Type troubleshooting in search bar and click it.
• Click on Hardware and Sound
• Click on Playing Audio and follow the instructions

Method 2: Let's adjust the volume for your microphone and check if it is set as default.

• Right-click the speaker icon which is on the right bottom corner of the desktop screen of the taskbar.
• Click on Sounds, click the
  Recording tab.
• Click Microphone, and then click
  Properties. (Note: Make sure that Working appears under Microphone. If Working does not appear, click Microphone, and then click Set Default.)
• In the Microphone Properties dialog box, click the
  Custom tab.
• Select or clear the Microphone Boost
  check box.
• Click the Levels tab.
• Adjust the volume slider to the level that you want, and then click
  OK.
• Click OK to close the Sound dialog box.

Method 3: If the issue persists, then I would also suggest that you try updating the drivers for the sound card and check if that helps.

Step 1: Follow the steps provided below to update the drivers.

• Drag the mouse to bottom left corner and right-click on the
  Start.
• Select Device Manager.
• In Device Manager, locate the device you want to update, and then double-click the device name.
• Click the Driver tab, and then click
  Update Driver and follow the instructions.

Step 2: Visit the computer manufacturer's support website and install the latest drivers available for the latest operating system.

Make sure that the Microphone is not disabled and is set as default.

Follow these steps to check this:

• Right click on the volume icon and select “Recording devices”.
• Now, right click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
• Select “Microphone” and click on “Properties” and make sure that the microphone is enabled.
• You may also check if the microphone that you are using is set as default.

Keep us updated with the status of the issue and we'll be glad to assist you further.