Windows 10: Audio and Mic stopped working on Asus Duo

Le0ky1 · Jan 29, 2025

Hi, Audio and Mic has stopped working on Asus Duo. Issue:When I switch on laptop audio works initially. You can hear the "chime" as windows start and you can play audio on Media player. However as soon as I start a brower e.g Chrome or Edge - audio suddenly stops. If you try play anything on Media player, you get the error message 0x8889000F. I have updated driver and have installed latest windows update. Please help!

:)

vindows · Jan 29, 2025

Front Panel Headphones and Mic not working.

Hey Everyone,

Mobo : ASUS M2N MX SE
Processor : AMD Athlon X2 5200+
OS : Windows XP Professional SP2 x86

My Rear panel Speakers and mic works all fine. I got a new set of headphones(with mic) when i connect it to the front panel they don't work. NO SOUND OUTPUT.

I updated the audio drivers. I tried a few many things but I still can't get them running.
My default Sound Manager is Realtek HD Audio Manager.

Please help me get my Front Panel working. A step-by-step guide would be better.
Thanks.

bmc · Jan 29, 2025

Via HD Audio - Sound and Mic not working

I e-mailed ASUS tech support asking for help and this is part of their reply:
For this issue, please firstly ensure that the speaker has been as the default device under the sound option in the Control Panel, then switch to the Enhance option, uncheck all the options here and try again.
If right click the audio controller in the device and choose to unistall it, then reboot the OS and check if the system would auto reload the audio driver for the system.
Then please ensure that the Windows update has been enabled, and the available updates have been installed.
If still, I suggest you to use the compatibility mode install the Windows 8 audio driver in your OS for a test.

Via Audio Driver
Version V6.0.10.1200

http://support.asus.com.cn/Download....ER60110200.zip
I had already attempted their first couple of suggestions but they didn't work. I tried again but they still didn't work.

Then I downloaded and installed their new drivers. It didn't work the on first two attempts. My third attempt finally worked. I did it in a little different order. Here are my steps:

Go the Device Manager

Expand "Audio inputs and outputs"

Right click each entry and click "Uninstall". If it asks if you want the drivers deleted, click "yes"

Right click "Sound video and game controllers"

Right click "VIA HD Audio" and click uninstall. If it asks if you want the drivers deleted, click "yes"

Download the drivers from the ASUS reply (above).

Unpack them, right click the "setup.exe" file, click "properties", click the "Compatibility" tab, tick "Run this program in compatibility mode" and choose "Windows 8". Click "Apply"

Right click "Setup.exe" and click "Run as administrator".

Let the drivers install and reboot.

Now set up your microphone.

The drivers installed are interesting:

With the standard Win 10 installation, in the "Device Manager/Audio inputs and outputs", there were entries for Microphone and Headset. With the newly installed drivers, there was only an entry for microphone. In both cases the driver was Microsoft version 10.0.10240 dated 2015/07/09. Edit: If anyone is still experiencing this problem, it would be interesting to see what would happen if the only thing you did was to delete "headset" from the device manager.

With the standard Win 10 installation, the "Device Manager/Sound video and game controllers/VIA HD Audio" driver was VIA 6.0.11.800. The newly installed driver is "VIA 6.0.11.200 dated 2013/11/01"(installed in Win 8 compatibility mode)

Thankfully (and frustratingly) both the mic and speakers are now working.

Hopefully others that are having this problem will find this helpful.
Good Luck!
Click to expand...

I went around and around with this problem too (ASUS S500CA microphone would not work after Win10 upgrade). After much frustration the fix ended up being very simple. From device manager, under: sound, video and game controllers select VIA HD or VIA HD(Win10) driver, select update driver, choose "browse computer," then "let me pick from list," then select the generic High Definition Audio driver (not any of the VIA HD choices) install, restart, fixed.

Interestingly, an update changed my driver back to VA HD(win10) today, microphone stopped working again. I quickly fixed by changing it back to generic driver.

lvgandhi · Jan 29, 2025

Via HD Audio - Sound and Mic not working

I'm going around in circles on this one.

I just upgraded my ASUS Laptop from Win 8.1 to Win 10 X64. (It has Via HD Audio)

Initially, sound worked but the microphone didn't. I fussed with many settings but nothing seemed to work.

I uninstalled and reinstalled the drive, then the mic seems to work but sound doesn't.

Some of the events that I have encountered are:

One message said "Windows has detected that Audio enhancements for the following device are causing problems". I disabled all enhancements but nothing changed

Based on other posts, I tried to change the default format to 16 bit and other Hz. Nothing worked.

I tried to play a test tone in the speaker setup and got the message "Failed to play test tone".

I tried to update the drivers but was informed that I had the latest drivers

I went to the VIA web site to look for new drivers but there are none listed for Win 10.

Is there something else that I can do or is it just a matter of waiting for new VIA drivers? (VIA HD Audio is such a common audio chip that I find it hard to imagine that VIA and Microsoft haven't solved the driver problem - particularly given the Insiders Hub process!)
Click to expand...

I have Asus S400CA.
I also had the same problem with mic not working.
First went to device manager.
uninstall all drivers in Audio inputs and outputs.
Then go to sound, video game controllers.
Select VIA HD Audio. There also uninstall the driver.
Reboot Mic works.
Now right click speaker icon on task bar and click playback devises. If you want speaker, select it as default or headphone as default. In 8.1, as soon as we insert headphone, a dialog used to appear and we can select. Here in 10, that does not happen.

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