Windows 10: audio and sound

my laptop audio is not working on any app even when i plug in my earphones. however, it is working when i use wireless bluetooth earphones. what can i do to fix this?

:)

 

No sound Audio

Hi Hubert,

Thanks for posting your query on Microsoft Community.

We understand the inconvenience caused and we appreciate you for trying the troubleshooting steps..

This issue might occur if some of the sound settings got corrupted.

I suggest you to try running audio troubleshooter and check if it helps.

Follow the below steps:

• 
  Type Troubleshooting in the Search area on the taskbar and select
  Troubleshooting.
  
• 
  Select Hardware and Sound.
  
• 
  Select Playing Audio under
  Sound and follow the on screen.
  

For more information, refer to the below link:

Fix sound problems in Windows 10

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Audio and Sound

Hi Ethan,

This issue can be due to several reasons. Let's get your audio and sound issue sorted, we suggest that you follow the steps provided below:

• Press Windows key.
• Type Control Panel in the search box.
• Select Sound.
• Go to Communications tab.
• Click Do nothing.
• Chose Apply and Ok.

Keep us in the loop with the result.

 

Sound problem

Hi,

We need to investigate further so that we can identify the cause of the issue. We suggest running the Troubleshooter and see if it helps. Follow the steps below:

• Type and select Troubleshooting on the Search bar/Cortana.
• Click Hardware and Sound.
• Select Playing Audio under Sound.
• Follow the steps that will be provided.

If the steps does not work. We suggest downloading a fresh copy of the audio driver from Realtek and see if it helps.

Looking forward to your response.