Windows 10: Audio CD not recognized

francois lejoyeux · Jan 14, 2023

Hifirst of all please forgives my poor english since I am not a native...I have this weird problem: my CD/DVD Drive doesn't shows audio tracks of audio CD anymoreAny Audio CD shows only a Desktop.ini file and nothing else it is genuine Audio CD and not custom burned oneI have a dell XPS 8930 on Windows 11genuine and burned Video DV play fineI tried every tips on line updating driver, patching registry, checking Media WIndows Features are on,... with no resultsSame results with an external USB CD/DVD driveThe Audio CD plays fine on another Windows 11 PC with the same USB CD/DVD driveAny hin

:)

JimWynne · Jan 14, 2023

Issues with DVD/CD not recognizing any audio CDs

You say that it won't recognize audio CDs. Does it recognize data CDs?

Dean-Wilson · Jan 14, 2023

Audio CD's as Empty

Easy question. A new Audio CD cannot be played on my laptop. My laptop informs me it is a blank disc. The CD does play in a typical home CD player.

Facts:

Asus X750JB

Windows 10 ~ 64 bit

All drivers are updated

CD has same issue on an alternate Asus X750JB

CD is not a ripped disc

Other Audio CD's play without an issue

CD not recognized by all programs: File Explorer, Windows Media Player, Nero or any player I download for the internet

The Audio CD was checked out from a local library

DellySheCorte · Jan 14, 2023

CD/DVD drive not recognized

First, try inserting a disc in the drive, does it spin up?
--Yes, I put a blank CD in, and it spins up.

A few other suggestions

Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.

--Yes, I've uninstalled it and waited. Tried this with the CD in. Nothing happened after a few minutes, so I did the Scan for Hardware changes. Still Unknown Device. I've even tried updating and grabbing the drivers off the HP site, updating those drivers didn't help. Tried the update drivers, didn't fix the issue.

You might also want to check File and Folder options in File Explorer
press the blue file menu,
select Change folder and Serach options
select the View tab
is show empty drives selected?

---This was hidden. I've unhidden it as in the screen shot of my folder options.

It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)

If it is an unknown device -post the General tab and the Details.
On the Details tab, select Hardware IDs from the drop down box

---Posting pictures.

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

--Installed WIN 10 with this drive, it worked until 10 was installed.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the mfr website.
Click to expand...

---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.