Windows 10: Audio coming through on only one channel

Hello - trying to edit a video but the sound is only coming out from one channel and we need a 2 channel situation. Can anyone help? Thanks. -Carol

:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Windows 10 Apps : Photo, Movie and Windows Movie Player does not allow 2 channel audio tracks in videos

Hi Abielo,

To better assist you about Windows 10 Apps : Photo, Movie and Windows Movie Player does not allow 2 channel audio tracks in videos, kindly answer the following questions:

• Have you made any recent changes prior to this issue?
• Are you getting any error messages?
• What troubleshooting steps have you done so far?

Any respond is highly appreciated.

 

Audio channel cutout

Today, I experienced a very bizarre issue.

One of the audio channels cutout on my phone. The right channel to be exact. In addition, I do believe there was immense distortion output through that channel. Prior to the channel cutting out, my right ear started to ache as if I was playing the music
too loudly, which I by no means was not.

Upon powering the phone off and back on, the audio channel resumed functionality. No the headphones weren't partially out. No the headphones aren't damaged. I used my other pair and the result was the same until I restarted the phone.

I do not believe it is a hardware issue, but a driver/bug issue. My phone is in mint condition, and has never been exposed to water, humidity, or drops.

I own a Lumia 1520 with the 8.1 developer preview release.

I sincerely urge any who represent/work for Microsoft to look into this issue as harm could result if indeed distortion/excess amplification of noise is present because of a driver/bug issue.