Windows 10: Audio crackling and explorer.exe crashing on shut down

Hello there,

I am having some issues with my PC since a long time, and the issues are that audio crackles after a while of using the PC, and when that happens... a lot of times when I shut down the PC with that audio issue present, explorer crashes with the code:

"The instruction in 0x00007FDDCCD13D84 refers to the memory in 0x00007FFD7C363F20. The memory can't be read


Click in Accept to end this program

Click in Cancel to debug the program"

And I have tested my RAM already with HP's tool and memtest86, and it is fine. I don't know what could be causing this, the CPU configuration was reset already, I have ran SFC and DISM already and it fixed some system files that it found corrupt but it did nothing.

My specifications are:

CPU: AMD Ryzen 5 2400G
GPU: NVIDIA GTX 1050Ti
RAM: 24GB DDR4 One is from Hynix and another is from Corsair, and even before putting the Corsair one explorer would crash still, the audio issue appeared around late 2020 and this year



:)

 

Explorer Crash FIX!

Our old Dell Inspiron N5110 got this problem also.
Taskbar keeps refreshing. Thanks many hints from guys above pointed me the direction to fix it.
From Reliability History Monitor I found Explorer keeps crashing because of IDTNC64.CPL (type reliability history at Start)
1. the issue was from IDTNC64.cpl, the sound driver,
but I could not successfully to uninstall it from device manager nor control panel or rename the file or the folder.
2. uninstalled High Definition Audio Device few times, problem remain
3. tried to uninstall within Control Panel > Program file, yet Control Panel only open 2, 3 seconds then closed automatically.
4. finally solved Control Panel shut down problem by going to msconfig>services>and disable Windows Error Reporting Service. see below sequence:
Click window + R keys, type msconfig, Enter to open msconfig, click Services Tag and look for Windows Error Reporting Service. Unchecked it, then apply, ok then reboot system when it suggests.
5. After this, open Control Panel by clicking Start > type Control Panel. Then my Control Panel open and stay put, won't shut down by itself.
6. In Control Panel > Programs > I found IDT Audio and successfully to uninstall it.
7. No more taskbar refresh or Windows Explore shut down after uninstalled IDT and Sound still works great!!!
8. repeat step 4 to check Windows Error Reporting Services by clicking it. OK then follow system suggestion to reboot.
9. Control Panel still able to open and remain open. Sound still works and no more refresh.
10. From Reliability History monitor found no more Windows Explorer crashing.
I am happy and hope above steps help

 

Audio Crackling

Recently, I've noticed that the audio with my speakers and headphones is "crackling". It doesn't seem to matter what the volume is set at, nor what program I'm running. If I'm playing a game, the audio crackles. If I'm listening to music, the audio crackles.
I've tried downloading/updating my audio drivers, but nothing seems to help.

 

Crackling audio. Skyrim + other games

USB headphones have never been kind to me. They always hiss, pop and crackle. The fact that you can hear it when no audio is being played suggests it's a power /connection issue.

Do you have any 3.5mm or RCA based headphones you can try?