Windows 10: Audio Device Graph Isolation Crashing/Interfering With Several Things

Howdy All,

I've had my HP Envy Laptop with Windows 10 for a few years (but just recently updated to Windows v1903), and for most of that time I've had some kind of bug with the audio. I wouldn't exactly call myself tech-savvy, although I know about a few things here and there, it's not very in-depth (so please be gentle in the comments!)

The issues I've encountered most often have been:
1. No sound after my laptop has been up and running for a while--I'll watch or listen to something then work on other things and come back to it later and, sure enough, no sound on Netflix or YouTube or iTunes;
2. Sound not carrying to new device when one is connected to the computer's audio (my monitor is a Samsung TV, but also bluetooth headphones);
3. The seemingly unrelated issue that GIFs or videos will sometimes load and load but not play.

Some notes on habits:
I usually leave the laptop running for long periods (days) between restarts, although it does go to sleep after 30 minutes and will be asleep for most of the day usually.
Restarting does not seem to fix this issue, nor does clearing browsing data (for the GIFs and videos).

While stumbling around the task manager I somehow came across stopping the Audio Device Graph Isolation process, and that almost always solves my problem, along with sometimes also running the audio troubleshooter. Don't know what it does, don't know what I'm doing when I stop it, but as soon as it stops if something is already playing the sound kicks in, or a GIF or video will immediately start playing. I've seen other threads here about ADGI making a CPU run hot, or slow (right now it's taking up 33% of CPU and there is nothing with sound running), but that's not my problem...at least not one that I particularly care about...it's this crash or interference or something.

I'm pretty fed up with the whole thing. It's the only part of this machine and system that has let me down, and it's getting near the end of its life, so I know it may be futile to go to the effort of fixing it, but I don't expect to get a new machine anytime soon so I might as well see what can be done.

Any help or guidance would be appreciated!

Chris

:)

 

Windows audio device graph isolation problem

Hello,

Windows Audio Device Graph Isolation is an official part of Windows and serves as the primary audio engine in Windows 10. It handles the audio enhancement effects provided by Windows. If you are using any enhancements, we suggest that you disable them and
see if the sounds stops. You may disable your enhancements by following the steps below:

• Right-click the Volume icon in the Taskbar.
• Click Sounds.
• From the Sound window, click the Playback tab, then select the device that you suspect is causing the issue.
• Click Properties.
• On the Enhancements tab, click the Disable all enhancements checkbox.
• Click OK.

 

Audio Device Graph Isolation Crashing/Interfering With Several Things

Howdy All,

I've had my HP Envy Laptop with Windows 10 for a few years (but just recently updated to Windows v1903), and for most of that time I've had some kind of bug with the audio. I wouldn't exactly call myself tech-savvy, although I know about a few things here and there, it's not very in-depth (so please be gentle in the comments!)

The issues I've encountered most often have been:
1. No sound after my laptop has been up and running for a while--I'll watch or listen to something then work on other things and come back to it later and, sure enough, no sound on Netflix or YouTube or iTunes;
2. Sound not carrying to new device when one is connected to the computer's audio (my monitor is a Samsung TV, but also bluetooth headphones);
3. The seemingly unrelated issue that GIFs or videos will sometimes load and load but not play.

Some notes on habits:
I usually leave the laptop running for long periods (days) between restarts, although it does go to sleep after 30 minutes and will be asleep for most of the day usually.
Restarting does not seem to fix this issue, nor does clearing browsing data (for the GIFs and videos).

While stumbling around the task manager I somehow came across stopping the Audio Device Graph Isolation process, and that almost always solves my problem, along with sometimes also running the audio troubleshooter. Don't know what it does, don't know what I'm doing when I stop it, but as soon as it stops if something is already playing the sound kicks in, or a GIF or video will immediately start playing. I've seen other threads here about ADGI making a CPU run hot, or slow (right now it's taking up 33% of CPU and there is nothing with sound running), but that's not my problem...at least not one that I particularly care about...it's this crash or interference or something.

I'm pretty fed up with the whole thing. It's the only part of this machine and system that has let me down, and it's getting near the end of its life, so I know it may be futile to go to the effort of fixing it, but I don't expect to get a new machine anytime soon so I might as well see what can be done.

Any help or guidance would be appreciated!

Chris

 

Windows Audio Device Graph Isolation High CPU

Hi,

Thank you for posting your question in the Microsoft Community Forums.

I appreciate the efforts taken by you in troubleshooting this issue. The details provided helps us to avoid repeating the steps.

I can understand the situation must be different for you when the Windows Audio Device Graph Isolation doesn't work as it should.

Windows uses the process Windows Audio Device Graph Isolation as its main component of Windows audio engine. It helps Windows in sound enhancement process. Windows Driver Developer uses Windows Audio Device Graph Isolation to insert their Audio effect
to enhance the sound quality.

Please answer these questions to get clarity on this issue:

1. Are you aware of any changes made to the PC prior to this issue?
   
2. Have you installed all the pending updates on the PC?
   
3. Which security software did you use to perform the virus scan on the PC?
   

However, let us follow these methods and check if that helps.

Method 1: Let us now follow these steps to uninstall the audio driver completely.

1. Go to control panel and open device manager. Or press Windows + R key at same time to open Run and type devmgmt.msc.
   
2. Click on “Sound, video and game controllers” in device manager.
   
3. Right click on a sound card and then click on properties.
   
4. Click on the Driver tab.
   
5. Click on the Uninstall Driver button.
   
6. A dialog box will ask you to confirm the action. Check the option
   Delete the driver software for this device. Click on OK.
   
7. Once done, click on View and select Devices by connection on the Device manager.
   
8. Expand ACPI x64 based PC.
   
9. Expand PCI Express Root complex and right-click on Intel Smart Sound technology Audio controller and uninstall the device.
   
10. Make sure to delete the driver if prompted during the uninstall process.
    
11. Once done, click on Action and Scan for hardware changes twice in the device manager.
    
12. Close Device Manager.
    

•Open Settings from the Windows menu.

•Click on Update and Security and check for updates to get the new audio driver for your computer.

Method 2: Sometimes answering or calling on
Skype might be the reason of Windows Audio Device Graph Isolation to use 100% disk. This will happen when you are using the Skype app. To resolve it. You need to reinstall it with the updated version in your Windows 10 PC. You can do that from
the Microsoft Store.

We look forward to your response.

Regards,

Srimadhwa B

Microsoft Community-Moderator