Windows 10: Audio device not connecting to computer over Bluetooth

I tried to connect a Bluetooth audio device to my computer Dell G7 but it does not appear in the “ Add a Bluetooth or other devices” the only thing that appears is unknown devices.


My audio device is a Sony Wh1000XM4 it worked when I got the device. I removed the device a cope of days ago

:)

 

Audio on connected Bluetooth devices


I'm having a weird problem that I can't figure out and it's driving me nuts.

All that I'm attempting to do is to listen to the podcasts that I have on my Android smart phone through the speakers on my computer via Bluetooth. This worked in Win 8, but since upgrading to 10 I'm encountering a problem.

The computer will pair with the phone with no issues. It will also connect with the device via Bluetooth, no issues there either. But I can't make it pull the audio from the phone. When connected, the audio still plays through the phone, and not the computer.

I've poked around audio settings, and can't find anything. I installed drivers specific to the phone, that did not work. I also went to Dell's site and installed Bluetooth drivers that are specific to my computer. No change.

Any suggestions?

 

Bluetooth Audio Devices are not connecting in lenovo laptop

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to connect a Bluetooth audio device to your computer. I’ll certainly assist you with the issue.



However, please let us know:

• May I know the audio device that you are attempting to connect?
  
• Are you able to connect any other Bluetooth device to the computer?
  
• Are you aware of any changes made to the computer prior to this issue?
  
• What is the complete model number of the computer that you are using?
  

• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to refer the troubleshooting steps mentioned in the article
Fix Bluetooth problems in Windows 10 and see if that helps.



You may also want to check the settings mentioned below:

1. Press Windows + I key to open
   Setting. Select Devices.
   
2. Click on Bluetooth & other devices. Toggle the switch to turn on the
   Bluetooth.
   
3. Now click on More Bluetooth options
   link from the right pane.
   
4. Press Windows + X key and select
   Device Manager from the context menu.
   
5. Spot and expand the “Bluetooth”. Right click on the driver and select
   “Properties”
   
6. Now select Power Management tab. Then
   uncheck the box beside “Allow the computer to turn off this device to save power”.
   
7. Now go to the Bluetooth Settings window opened in
   step 3. Select Options tab
   
8. Check the box beside Allow Bluetooth devices to find this PC. Click
   OK
   
9. Now check if you are able to detect and add the controller
   

Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

windows 10 Bluetooth audio problems

Hi,

Thank you for posting in Microsoft Community.

• What is the make and model of your computer?
• Do you get any error message?

I suggest to use a different Bluetooth speaker and check if the same issue persists. Also try using the current speaker with different computer running Windows 10 and check. As you are getting Crackles or warning sound it might be an issue with hardware.

Refer the link below and perform the troubleshooting steps suggested and check if that helps.

Fix connections to Bluetooth audio devices and wireless displays.

http://windows.microsoft.com/en-us/...audio-devices-and-wireless-displays#v1h=tab01

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks