Windows 10: "audio drive for display audio 1970w1. Procede a orientação do suporte da Dell?

O som do notebook del Inspiron 3501 parou de funcionar depois que atualizei para Windows 11. O suporte da Dell informou que o problema e a falta de capacidade operacional do novo windows 11 e que eu deveria retornar para o windows 10 para poder volta a funcionar o "audio drive for display audio 1970w1. Procede a orientação do suporte da Dell?

:)

 

Audio problem on Dell computer

@Stu - thanks for the detailed steps. I followed these last night and audio worked perfectly on my Samsung HDTV monitor. However, this morning audio is gone again, and performing the same steps again (even though the settings were already correct) doesn't
restore audio.

The only audio options that work for me after the upgrade to Windows 10 are: (1) headphones in the analog audio jack, or (2) external speakers connected to the rear panel. Sound from the connected monitor are not really working.

I'm so confused as to who is actually controlling the audio - there are:

• DELL Audio drivers for the Inspiron PC
• Intel Audio drivers
• Realtek Audio drivers
• Microsoft Audio drivers (?)

No wonder there's a problem...seems to me they are fighting for control of the audio device!

 

No audio device is installed (How to fix?)

Since you uninstalled the Intel Display audio and you no longer have audio, that suggests you are using HDMI (??) If this is the case then the Realtek is not being used and not causing your problem.

First step as mentioned is to reinstall the Intel Display Audio.

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.