Windows 10: Audio driver issue, not producing any sounds

I bought a new headphones and wants to try the quality of it. I have the headphones connected but it won't produce any sounds, I also switch back to speaker and it won't produce anything either. Please help.

:)

 

Windows 10 audio driver issue

Hi Hani,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the methods and check if it helps.

Method 1: Perform playing audio Troubleshoot.

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel
• 
  Change the view by option on the top right to Large icons
  
• 
  Click on troubleshooting and click on the view all option on the left panel
  
• Run the playing Audio troubleshooter

Method 2: Updating the Audio drivers.

Try updating the Audio drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the audio drivers:

1. Press Windows key + X key and click Device Manager.

2. Expand the Sound, Video and game controllers.

3. Right-click on the Sound card and click on Update driver software.

4. Restart the computer and check.

Refer the link below and check if it helps.

No sound in Windows.

http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Issues with my Laptops Audio driver

Hello,

Thank you for posting your query in Microsoft Community.

We do understand your concern and we will be happy to help you regarding this.

I request you to try the below methods:

Method 1:

Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.
• After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I also request you to follow the below article:

Fix sound problems

Fix sound or audio problems in Windows - Microsoft Support

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.

 

Sound problem

Hi,

We need to investigate further so that we can identify the cause of the issue. We suggest running the Troubleshooter and see if it helps. Follow the steps below:

• Type and select Troubleshooting on the Search bar/Cortana.
• Click Hardware and Sound.
• Select Playing Audio under Sound.
• Follow the steps that will be provided.

If the steps does not work. We suggest downloading a fresh copy of the audio driver from Realtek and see if it helps.

Looking forward to your response.