Windows 10: Audio drivers not recognized

When I plug my headset into my PC, it is recognized as, what it is, a Plantronics 3225. However, between a few minutes and a few hours later, it will change to a CONEXANT USB AUDIO driver, and the sound quality, especially on the microphone, will become really lousy. Is there a way to uninstall or block the conexant driver? Updates, driver changes, even rolling back the last windows update, none of it worked.

This is doubly embarrassing because I work on our helpdesk. Please help!

submitted by /u/BoundlessTurnip
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:)

 

Dolby Audio driver

Hi Joseph,

Thank you for posting in Microsoft Community and being a part of Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message of this issue?
• When are you facing this issue with the drivers?
• Have you installed all the latest drivers from the manufacturer's website for current operating system?

I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

Step 1: Uninstall the Audio driver.

Steps:

• Press Windows + X keys from the keyboard, click on Device Manager.
• Expand Audio inputs and outputs, right click on the driver and click on
  Uninstall.

Step 2: I suggest you to manually install the latest audio drivers and check.

Download the latest drivers from: Lenovo Support for g500

Select the driver and operating system to download.

Refer to the article by Andre Da Costa to install the latest driver:

How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.

 

Headset mike not recognized - can't open Audio Manager

You could try going into settings and running the 'Troubleshooter'. Although this might not work as I think it may be a software/driver issue.




Ah okay. I have had a look at the manufacture Nubwo, and there doesn't seem to be any official drivers or software listed.

Thus I would suggest we try and uninstall everything related to the headset, and then let everything install automatically, as it had done on the other desktop (assuming everything was automatically configured, and it just worked).

1.) See if you can first remove the Realtek Audio Manager 1.0.0.222 software by uninstalling it.

• Settings > Apps > Click on the app and select 'Uninstall.'

2.) After that right click on Start menu (*Start) and select 'Device Manager'

• Under the 'View' tab, select 'Show hidden devices'
• Then click on the arrow before 'Sound, video and game controllers' as well as 'Audio inputs and outputs' (this should drop down to reveal a list of audio drivers and headsets)
• I can help you with which driver (in relation to your headset) to uninstall, if you post back with a screenshot.

Optional.) Or if you are comfortable with knowing which driver to uninstall, then do so

• Right click on the driver name > Uninstall (Check 'delete software for this device'). Perform a restart and plug the headset back in.

 

The Ultimate Realtek HD Audio Driver Mod for Windows 10

Everyone that post ids, need just do these steps and you will be good. I kinda tired of keep on uploading the inf. file

1.Go Open up device manager
2. Go under sound,video, and game controllers
3. Find Realtek High Definition Audio
4. Right click and hit update driver
5. Browse my computer for driver software
6. Let me pick from a list of available drivers on my computer
7. Click Have Disk and hit browse
8. Click on the Realtek HD Audio mod folder and look for win64
9. Click on the HDXRT4 and click ok,
10. Click Next and Yes
additional if you want dts audio and others, install it now before next step.
After it is done, restart the PC

You should be good then and also make sure before doing these steps that you have driver enforcement disabled.