Windows 10: Audio Drivers not working after a boot up

I turned on my pc yesterday and when it booted up i noticed that there was no sound, upon further investigation it says that my sound device isn't plugged it. I've already turned it off and checked the connections of all the cables and everything was plugged in properly. When i right click on the speaker icon it says Speaker setup UNKNOWN and it never said that before.

Pc device list and specs listed in the info down below

:)

 

AUDIO SERVICE NOT WORKING.

Hi,

In that case, I suggest you follow below.

Step 1:

In the search box on the taskbar, type device manager, then select it from the results.

Step 2:

Select the arrow next to Sound, video and game controllers to expand it.

Step 3:

Look for IDT High Definition Audio CODEC. If it's listed, right-click it and select Update Driver, then select Browse my computer for driver software > Let me pick from a list of device drivers on my computer.

Step 4:

You’ll see a list of pre-installed drivers. Select High Definition Audio Device, and then select Next.

Step 5:

Restart PC

Let me know the results after performing the above.

Regards

Shuaib

Independent Advisor

 

Dolby Audio driver

Hi Joseph,

Thank you for posting in Microsoft Community and being a part of Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message of this issue?
• When are you facing this issue with the drivers?
• Have you installed all the latest drivers from the manufacturer's website for current operating system?

I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

Step 1: Uninstall the Audio driver.

Steps:

• Press Windows + X keys from the keyboard, click on Device Manager.
• Expand Audio inputs and outputs, right click on the driver and click on
  Uninstall.

Step 2: I suggest you to manually install the latest audio drivers and check.

Download the latest drivers from: Lenovo Support for g500

Select the driver and operating system to download.

Refer to the article by Andre Da Costa to install the latest driver:

How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.

 

Dolby Advanced Audio V2 driver is not working post upgradtion of Windows 10

Hi,

Thank you for posting in Microsoft Community.

I understand your inconvenience. We will assist you with it.

I suggest you to update your audio drives and check.



Method 1: Update drivers.

I suggest you to update audio drivers and check if it helps. Follow the steps given below.

• Press Windows key + X key and click on
  Device manager.
• Search for audio inputs and outputs.
• Right-click on the audio card and click on
  Update driver software.

You may also download the latest drivers from the manufacturer’s website and install them on your computer.

If the issue still persist, install the drivers in compatibility mode and check.



Method 2:



Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

As you have mention that you are unable to open .jpg files in normal, I suggest you to perform a Clean Boot on your computer and check.

Method 3: Clean boot

A Clean boot is troubleshooting option for Windows in which all the third party services are disabled and checked, if this services are causing the problem.

Follow the Microsoft help article to perform clean boot.

https://support.microsoft.com/en-us/kb/929135

Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with Clean Boot of the Kb article to boot the computer in normal startup after
fixing the issue.

Note: The steps for Windows 8/8.1 applies to Windows 10.

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

Thank you.