Windows 10: Audio Enhancement Disabed but wont play audio or video

The audio enhancement makes the sound quality very bad. I tried to turn it off but when I do no audio or video is allowed to play. I contacted both Dell and Microsoft and they each blamed other for the issue. Does anyone know a fix to this?

:)

 

Audio Enhancements

Hi Charlotte,

One step that we could try is to manually re-install the Audio Enhancement, and see if it helps. First, go to HP's website and download the latest Audio Enhancement installer (IDT) and save it to your Downloads folder. Once done, follow the remaining steps
below:

• Search for Control Panel via Cortana search and hit the
  Enter key.
• Open the Device Manager and click Sound, Video and Game controllers.
• Right click the IDT device and select Uninstall.
• Restart your PC.
• Once your PC restarts, it should automatically load all audio driver. Let it complete the process.
• Go to the Downloads folder, right click on the IDT installer and select
  Run as administrator.

Once complete, check if you have the enhancements back and let us know the outcome.

 

Audio playing through both speakers and headphones

Hi Peadar,

I appreciate you for trying some steps in order to get the issue fixed.

I would suggest you to turn off the audio enhancements and then check if it helps.

• Go to Start, enter
  Sound, and select
  Sound Control Panel from the list of results.
  
• On the Playback tab, right-click (or tap and hold) the
  Default Device and select
  Properties.
• On the Enhancements tab, select the
  Disable all enhancements check box and try to play your audio device.
  
• If that doesn't work, select Cancel
  and, on the Playback
  tab, select another default device (if you have one), select the
  Disable all enhancements
  check box, and try to play audio again. Do this for each default device

Please revert if the audio issue still persists.

 

Unable to Access Audio Enhancements

Hi,



I understand your concern and will assist you to resolve the issue.



I suggest you to follow the methods below and check if it helps.

Method 1: Run the
playing Audio troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio

Refer these steps:

• Press Windows key +X, select
  Control panel.
• Change the view by option on the top
  right to Large icons.
• Click on troubleshooting and click on the
  view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2: I suggest you to try uninstalling your audio driver and check if it helps:

• Open Device Manager.
• Right-click (or tap and hold) the audio driver.
• Select properties.
• Click on Driver tab.
• Select Uninstall.
  

Restart your device and Windows will attempt to reinstall the driver.



Keep us posted on this issue so that we can assist you better.