Windows 10: Audio Fails after connecting wireless headphones

Quick Summary laying videos on my computer will produce audio with no issues via the laptop speakers, but once I connect a pair of headphones I use Apple AirPods Pro, and Bose QC35 the audio fails, which then freezes any video running and the system becomes sluggish, which will eventually lead to the system showing it has no audio devices at all, ultimately required me to restart my system in order for it to work.Temporary Workaround Found 2:1. Restarting the system works, but this is not an option every time I want to watch something.2. I have found that if I restart the process : Windo

:)

 

Unable To Connect Boase Headphones To ASUS Laptop.

Hi Chris,



Thank you for writing to Microsoft Community Forums.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. What is the model number of the Bose headphone?
   
2. How are you trying to connect the headphones to the laptop?
   
3. What is the model number of your ASUS laptop?
   
4. Are you using a wired or a wireless Bose headphone?
   

I suggest you to follow the steps mentioned in Connecting To A Computer
and try connecting your headphones to the laptop.



If you are still facing issues connecting the headphones to the laptop, I suggest you to elaborate on the issue, so that we can understand the concern and reply to us to help you further.

 

Audio Fails after connecting wireless headphones

Quick Summary :

Playing videos on my computer will produce audio with no issues via the laptop speakers, but once I connect a pair of headphones (I use Apple AirPods Pro, and Bose QC35) the audio fails, which then freezes any video running and the system becomes sluggish, which will eventually lead to the system showing it has no audio devices at all, ultimately required me to restart my system in order for it to work.

Temporary Workaround Found (2):

1. Restarting the system works, but this is not an option every time I want to watch something.

2. I have found that if I restart the process : Windows Audio Device Graph Isolation, it immediately fixes the issue which suggests to me that there is an issue with this process hanging or failing when connecting headphones. I'm not sure if this is a current problem that Microsoft knows about and is working on, but it happens every single time I use headphones, there is never a point where it works like it should be. I don't believe having to open task manager to end this task so it works after connecting headphones is a solution and is something that should be looked into.

I have had this issue on the same laptop with Windows 10 and Windows 11, all drivers are up to date, system is up to date as of 3/31/2023

My current system info :

OS Name ---------------------------Microsoft Windows 11 Home

Version------------------------------10.0.22621 Build 22621

Other OS Description---------------Not Available

OS Manufacturer------------------- Microsoft Corporation

System Name -------------------

System Manufacturer---------------Dell Inc.

System Model-----------------------XPS 13 7390 2-in-1

System Type-------------------------x64-based PC

Processor----------------------------Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1498 Mhz, 4 Core(s), 8 Logical

BIOS Version/Date------------------Dell Inc. 1.22.0, 2/10/2023

SMBIOS Version---------------------3.1

Embedded Controller Version------255.255

BIOS Mode--------------------------UEFI

BaseBoard Manufacturer-----------Dell Inc.

 

Bose wireless headphones not recognized.

Remove headphones from Device Manager

Sometimes there might be issues with Bose Bluetooth headphones on Windows 10, but users reported that this issue can be fixed simply by removing your headphones from Device Manager. To do that, follow these steps:

Press Windows Key + X and choose Device Manager from the list.

device-manager

Locate your headphones in Device Manager, right click them and choose Uninstall.

uninstall-driver

After you’ve deleted Bose headphones from Device Manager, they should appear as headphones in Bluetooth devices list. Try pairing your PC with Bose headphones, but if the pairing doesn’t work you’ll need to delete the headphones’ memory. To do that, follow
these steps:

On your Bose headphones slide the Power button up to the Bluetooth symbol and hold it there for 10 seconds.

Now headphones should appear in the Bluetooth devices list, and you’ll be able to connect them to your PC.

Some users are suggesting that you don’t need to delete the device from Device Manager, you just have to delete the headphones’ memory by following the instructions above.

Solution 2 – Uninstall your audio driver and install the latest audio driver

If you’re using wired Bose headphones, you might want to try removing your audio driver in order to fix any potential issues. To remove an audio driver, just go to Device Manager, locate your audio driver, right click it and choose Uninstall. After uninstalling
the audio driver, it’s recommended to go to your motherboard or sound card manufacturer’s website and download the latest audio driver.

Few users also suggest installing audio drivers by using the compatibility mode. To do that, follow these steps:

Locate the audio driver setup file and right click it. Choose Properties

Navigate to Compatibility tab and check Run this program in compatibility mode for.

Select one of the previous versions of Windows, for example Windows 7, and click Apply and OK to save changes.

Run the setup file and install the latest audio drivers.

Use a Bluetooth adapter / update your Bluetooth drivers

Problems with Bose headphones can be caused by Bluetooth drivers, so make sure that they are up to date before connecting Bose Bluetooth headphones. If you have the latest drivers, but the problem still persists, you might want to use a Bluetooth adapter. Users
reported that after buying a Bluetooth adapter and installing the necessary drivers the issue was resolved. While buying a Bluetooth adapter, make sure to choose one that comes with with a driver CD in order to avoid any further Bluetooth issues.