Windows 10: Audio Issue on Windows 11 with Bluetooth Devices

Problem: Audio Issue on Windows 11 with Bluetooth DevicesHello, I'm experiencing a rather frustrating problem with Windows, specifically related to its inability to capture audio from my Bluetooth devices. Whenever I connect my Bluetooth headphones, they play audio from my PC flawlessly. However, the microphone on these headphones doesn't seem to work. I've ruled out the possibility of this issue being headphone-specific, as I've encountered it with multiple pairs of headphones. To address this issue, I attempted to install audio drivers, but I encountered difficulties because I'm not entirel

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windows 10 Bluetooth audio problems

Hi,

Thank you for posting in Microsoft Community.

• What is the make and model of your computer?
• Do you get any error message?

I suggest to use a different Bluetooth speaker and check if the same issue persists. Also try using the current speaker with different computer running Windows 10 and check. As you are getting Crackles or warning sound it might be an issue with hardware.

Refer the link below and perform the troubleshooting steps suggested and check if that helps.

Fix connections to Bluetooth audio devices and wireless displays.

Fix connections to Bluetooth audio devices - Microsoft Support

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

Cannot connect to Bluetooth audio devices (only) under 21H1.

I had no problem connecting Bluetooth audio devices while running Windows version 20H2, and had 3 different audio devices paired and working normally. Upon upgrading to the latest Windows 10 version (21H1, 19043.1348), they can no longer connect.

There's nothing wrong with the devices. My 2nd system is running 20H2 and is connecting fine with them.

On my primary system running 21H1, I go to the Bluetooth settings screen, see my paired devices in the list. I turn on a Bluetooth audio device... and nothing happens. Previously the laptop would auto-detect the audio device and I'd be good to go. So I select the paired audio device in the list, see the option button to "CONNECT" and press it. IMMEDIATELY, I'm given this message: "That didn't work. Make sure your bluetooth device is discoverable." It's obvious it's not even trying. It's an instant response. On my 20H2 laptop, when I try to manually connect to a Bluetooth audio device that's not turned on, it takes about 20 seconds or so until the "didn't work" message to appear. It's clearly trying.

NOTE: I have a mouse device connected via Bluetooth and it's working perfectly fine. It's only audio devices that fail.

Another vexing related issue -- if I try to remove any of my Bluetooth audio devices from the paired list, I get a "Remove Failed" message and nothing happens.

Troubleshooting: Went to Devices --> Bluetooth. Did a View of hidden devices... and yes, there were duplicates of these devices listed. I deleted all of them. I rebooted and while they are absent from the Devices list, they're still showing up in the Bluetooth interface and behaving as before. I ran the Bluetooth troubleshooter that claimed to find a problem and fixed it, but rebooting showed that not to be the case.

Either something appears to be wrong with 21H1, or I have some screwy configuration conflict going on.. I've got Realtek Bluetooth hardware. I have uninstalled Bluetooth and reinstalled the Realtek drivers. No help. Upgrading to 21H1 was long and tedious--I don't want to roll back to 20H2. Is there anything I can try to fix this?

Thanks!

 

Bluetooth audio connection issues

Hi Rejin,

Let's get your earphones sorted. A few possible reasons can cause this issue. To diagnose and fix this problem, we suggest that you
run the hardware troubleshooter. This tool can help diagnose and fix hardware issues. Here's how:

• Click Start.
• On the search bar, type Troubleshooting, and click on
  Troubleshooting from the results.
• Click Hardware and Sound.
• Under Device, click Hardware and Devices.

For additional troubleshooting steps that you can perform, you may refer to the following link:

Fix connections to Bluetooth audio devices and wireless displays.

We also recommend that you refer to the My Bluetooth device shows as Paired, but it isn’t working. How do I fix this? section in the following link:

Fix Bluetooth problems in Windows 10: FAQ.

Let us know how it goes for us to assist you further.