Windows 10: Audio issues - cannot install drivers

I've been having issues with Bluetooth speakers and now AUX cable speakers and both times I've tried to uninstall the drivers and update them only to find out that Windows can find the drivers but cannot install them. I even tried downloading the install file and manually installing the drivers and even that way gave an error. After my first failure many hours and google searches later, I decided to restore my pc. After the restore I tried using AUX and it didn't work even though I tested both the cable and the speakers and when I tried to uninstall and reinstall drivers, the same thing happ

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Dolby Audio driver

Hi Joseph,

Thank you for posting in Microsoft Community and being a part of Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message of this issue?
• When are you facing this issue with the drivers?
• Have you installed all the latest drivers from the manufacturer's website for current operating system?

I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

Step 1: Uninstall the Audio driver.

Steps:

• Press Windows + X keys from the keyboard, click on Device Manager.
• Expand Audio inputs and outputs, right click on the driver and click on
  Uninstall.

Step 2: I suggest you to manually install the latest audio drivers and check.

Download the latest drivers from: Lenovo Support for g500

Select the driver and operating system to download.

Refer to the article by Andre Da Costa to install the latest driver:

How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.

 

dolby advanced audio v2 driver issue.....

Hi Abhishek,

Thank you for posting your query in Microsoft Community.

We would be glad to help you with the issue you are facing today.

This issue seems to be due to the incompatible audio card drivers on the computer. I would suggest you to uninstall existing Audio Card Drivers and then reinstall the latest Windows 10 compatible Drivers for your computer model from the Lenovo website.
Please follow these steps:

Step: 1

Uninstall the Device Drivers:

a) Press “Windows Logo” + “X” keys on the keyboard.

b) Click on “Device Manager” from that list.

c) Search for the Audio device from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this
device” you may select that and then remove the corrupted drivers from the computer.

d) Follow the on-screen instructions to complete it and the restart the computer if prompted

After the restart, please open the Device Manager again and then click on the “Scan for hardware changes” button.

Check if Windows 10 detects the Audio Card device and installs an appropriate driver automatically. If the issue still persists, then try the next step.



Step: 2

Install the latest available Audio driver for Windows 10(32 bit, 64 bit).

Please download and install the latest Windows 10 drivers for your computer model from the manufacturer website.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.



Thank you.

 

Issues with my Laptops Audio driver

Hello,

Thank you for posting your query in Microsoft Community.

We do understand your concern and we will be happy to help you regarding this.

I request you to try the below methods:

Method 1:

Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.
• After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I also request you to follow the below article:

Fix sound problems

Fix sound problems in Windows 10

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.