Windows 10: Audio Issues

So the issue I am running into is that after around 5-10 hours my sound will start to stutter and have cut outs and the only way I can fix it is to restart my PC. All of my drivers are up to date. I am using a Creative Sound Blaster Z Series soundcard and Windows 10 Pro 64-Bit.

:)

 

Audio issues

Hi,

Thank you for contacting Microsoft Community.
I will surely help you to fix this issue.

This issue may occur due to incorrect audio settings or corrupt or outdated audio driver.

Method 1:

I suggest you to try the steps in the article which will help to fix the common sound issues. Check if it helps.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Method 2:

If the issue persists, I suggest you to download and install latest audio driver from the computer manufacturer website and check if it helps.
If Windows 10 drivers are not available, I would suggest you to install driver in compatibility mode.

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


To install the audio driver
in compatibility mode, I would suggest you to follow these steps:

a. Download the latest audio driver from the manufacturer’s website and save it on your local disk.

b. Right-click on the setup file of the driver and select “Properties”.

c. Select “Compatibility” Tab.

d. Place a check mark next to “Run this program in Compatibility mode” and
select latest Windows version from the drop down list.

e. Let the driver install and then check the functionality.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Audio Issues

Hi Marque.

Thanks for replying. The computer does not recognize the headphones even after the speaker has been disconnected or even disabled. The headphones are physically OK, because I can use them on other devices. So is the jack port on the computer, because I hear
a small crack as I plug them in. I am unable to search for Realtek HD Audio Manager through the windows search bar. If I try to open the actual RtkNGUI64 application, nothing happens. I can't see the process running in background either if checked through
Task Manager. If I right click on the sound icon and open properties, the application "sound" stops responding.

All other issues with the speaker prevail. I was just watching a youtube video, paused for about a minute, and had no sound. The video won't play either.

Any recommendations?

Thanks a lot.

 

Hi, have you tried reinstalling your drivers, even though they're the newest ones they could be corrupted. Also when did this start happening, was it when you installed new drivers or make any other change to your system?

 

There is also a possibility that Windows Update found "new" drivers, installed them and screwed compatibility. Reinstall latest official Creative drivers and then hide any driver updates to avoid being replaced again.

 

I just recently built this system and it's pretty much been around since day one.

 

Okay so I ran that and the only updates it shows that I can hide are Intel ones and nothing to do with sound.

 

There is some glitches with Creative Sound card. Currently I use X-Fi titanium and had problem with build 10240, intermittently I lost sound. What I did was to open Device Manager, disabled the sound then re-enabled then got the sound back, later on I updated the driver from Creative and so far it's been good.

Last week, I fresh installed build 10586 and got the same problem. Looking in Device Manager, the sound driver loaded by Windows Installation dated way back in Aug. 2010. Extract the driver from build 10240 dated in April, 2014 and installed it in build 10586 and it seems to fix it.

 

That's exactly what I'm talking about. Reinstall the official Creative driver, just in case Windows Update replaced it with generic non-working Microsoft driver.

Thank you.