Windows 10: Audio issues

My realteck speakers are low volume and are distorted on video. Eluktro pro 15 Windows 10 home edition. Realteck HD audio speakers. Have tried changing settings and updating driver.

:)

 

Audio issues

Hi,

Thank you for contacting Microsoft Community.
I will surely help you to fix this issue.

This issue may occur due to incorrect audio settings or corrupt or outdated audio driver.

Method 1:

I suggest you to try the steps in the article which will help to fix the common sound issues. Check if it helps.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Method 2:

If the issue persists, I suggest you to download and install latest audio driver from the computer manufacturer website and check if it helps.
If Windows 10 drivers are not available, I would suggest you to install driver in compatibility mode.

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


To install the audio driver
in compatibility mode, I would suggest you to follow these steps:

a. Download the latest audio driver from the manufacturer’s website and save it on your local disk.

b. Right-click on the setup file of the driver and select “Properties”.

c. Select “Compatibility” Tab.

d. Place a check mark next to “Run this program in Compatibility mode” and
select latest Windows version from the drop down list.

e. Let the driver install and then check the functionality.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Audio Issues

Hi Marque.

Thanks for replying. The computer does not recognize the headphones even after the speaker has been disconnected or even disabled. The headphones are physically OK, because I can use them on other devices. So is the jack port on the computer, because I hear
a small crack as I plug them in. I am unable to search for Realtek HD Audio Manager through the windows search bar. If I try to open the actual RtkNGUI64 application, nothing happens. I can't see the process running in background either if checked through
Task Manager. If I right click on the sound icon and open properties, the application "sound" stops responding.

All other issues with the speaker prevail. I was just watching a youtube video, paused for about a minute, and had no sound. The video won't play either.

Any recommendations?

Thanks a lot.