Windows 10: Audio Jack is not working on pc, windows 10

The headphone jack detects the splitter along with headphones being plugged in, but no audio plays, drivers are updated, I've tried everything, except resetting windows, I really don't want to have to do that. Motherboard jacks don't work either, I've tried different headphones, they all don't work, I've tried multiple splitters, they all don't work, audio will only play through my monitor's speakers. This is the weirdest problem ever, looks like no one has had it, please help.

:)

 

3.5 mm audio jack is not working

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that the 3.5mm jack on your computer is not working. I’ll certainly assist you with the issue.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to try connecting any other headphones to the jack and check if it works.



If connecting any other headphone doesn’t work, you may want to try running a hardware diagnostic checkup on the computer just to make sure there is no hardware fault. Refer the Dell article on
Diagnostics & Tools.



You can also try the troubleshooting steps mentioned in the Dell article

How to Troubleshoot Audio or Sound Playback Issues.



Note: The last step in the article talks about Restoring the PC to Factory defaults. Do not perform the step.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Computer's Audio Jacks Stopped Working

Hi Calvin,

Please go to the settings app on your PC and click update and security. Click Troubleshooting, and find the one that says "Playing Audio". It should detect the problem.

 

Computer's Audio Jacks Stopped Working

The audio jacks stopped working and it is not a hardware problem.

1. Multiple headsets do not get audio output from both of the audio jacks on the computer and the headsets are confirmed to be working, so it's the computer's problem.
2. The audio output through a DisplayPort monitor's audio jack and monitors' speakers still work, so the computer can still produce audio. The monitor's audio jack is not an option.
3. Both audio jacks stopped working at the same time despite only one being in use, so it's not hardware.

What is the problem and what is the solution?