Windows 10: Audio jack is not working on Windows 10

This seems a common problem that is ongoing for ages now, as there are many questions about it but no one of those is solving the issue and apparently MS is not caring about it.


The issue is basically the same as those questions:

- https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/no-jack-information-found/08099d02-d303-4b4c-a123-3784cbaf3bc7

- https://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/no-jack-information-available-my-mike-of-headphone/111df459-91ba-41db-8807-e8c352a0e9a3

- https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/no-jack-information-available-for-virtual-audio/1cf5e0ad-3b5c-48b1-8b18-c0eb47f58fbf

- https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware-winpc/audio-not-working-no-jack-information/b12f59d3-41f8-4530-8f9a-916951e52d4f

- https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware-winpc/audio-not-working-no-jack-information/b12f59d3-41f8-4530-8f9a-916951e52d4f


I find that "No Audio jack" in the setting like many users as already found.


None of the solution provided in those and many other questions is fixing the issue.


The only "temporary solution" is to restart the machine and having the headphones already plugged in before the restart, then the audio is redirected to those. BUT, as soon as I unplug the headphones and replug them, the sound does not change back to the headphones and stays on the main audio speakers.


As you can immagine restart every time there is the need to plug in the headphones, is quite annoying.


Note that:

- the machine is new, drivers are all up to date and without conflicts

- I have connected another pair of bluetooth headphones and those are working correctly every time I connect them;

- in the Control Panel Sound menu the options available are "Speakers/Headphones" and the bluetooth headphones;




- the only option I have available in the "Sound setting" is Speakers/headphones Realtekr Audio", apart from when I have the other bluetooth headphones connected;




- "Manage sound devices" shows again only the "Speakers/Headphones", no default Headphones




- the disabled options are all regarding the WH-1000XM3 headphones that are the bluetooth ones that I am using and that I am switching with the normal ones when those are charging. If I enable the Headphones and the Headset options, they are gone hidden and the Sound setting and the Control Panel Sound menu are changing like in the following pictures:




- the audio jack is not recognised in any case if I put different headphones or headsets or earphones or any other type of external speakers:all of them are only working if I am using the "Temporary solution" restarting the machine with the audio jack already plugged in.


All the above, suggests me that is not a hardware problem, but software: it is like the OS, Windows 10, is not recognising that something has been plugged in into the audio jack. In Windows 7, every time I plugged in something into the audio jack, I receive an popup alert about that and the headphones speakers, earphones, headsets are working correctly.

:)

 

3.5 mm audio jack is not working

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that the 3.5mm jack on your computer is not working. I’ll certainly assist you with the issue.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to try connecting any other headphones to the jack and check if it works.



If connecting any other headphone doesn’t work, you may want to try running a hardware diagnostic checkup on the computer just to make sure there is no hardware fault. Refer the Dell article on
Diagnostics & Tools.



You can also try the troubleshooting steps mentioned in the Dell article

How to Troubleshoot Audio or Sound Playback Issues.



Note: The last step in the article talks about Restoring the PC to Factory defaults. Do not perform the step.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Computer's Audio Jacks Stopped Working

The audio jacks stopped working and it is not a hardware problem.

1. Multiple headsets do not get audio output from both of the audio jacks on the computer and the headsets are confirmed to be working, so it's the computer's problem.
2. The audio output through a DisplayPort monitor's audio jack and monitors' speakers still work, so the computer can still produce audio. The monitor's audio jack is not an option.
3. Both audio jacks stopped working at the same time despite only one being in use, so it's not hardware.

What is the problem and what is the solution?

 

Computer's Audio Jacks Stopped Working

GAUTAM GOHIL