Windows 10: Audio keeps cutting out on new laptop

My sister recently got a new laptop : NX.HLYEK.009 | Acer Aspire 3 17.3” Laptop | ao.com

She complained that the audio started randomly cutting off, so I went to the manufacturer's website and I got the audio drivers and installed them, it seemed to be fine but today she told me it cut off again (this time the audio just didn't happen on start-up, after playing around and a few restarts later it fixed itself).

I'm not sure what else I can do to fix this problem. The thing is barely a week old, and all we've done is install the Windows updates, some games, and the audio driver.

:)

 

Laptop audio keeps cutting out and is detecting unknown audio device(s)

Hi, whenever I'm watching something or listening to music on my laptop, the audio cuts out for seconds at a time, usually lasting about 2 minutes until it starts happening again 2 minutes later. When I go to check what's going on in the Volume Mixer, instead
of just displaying my default audio device - Speakers (Conexant ISST Audio) - it shows another device that it keeps switching to - Headphones (Conexant ISST Audio) - sometimes it even displays 2 Headphone options. But the thing is, I have nothing connected
to the laptop, I don't use headphones with it and not even the AC adapter is connected. I've tried to manage the different audio devices and disabling the unknown headphone/s but it still doesn't prevent the audio from cutting out.

 

My speaker keeps cutting out?

Hi Janie,

Thanks for posting your query on Microsoft Community.

I would suggest you to try running Audio troubleshooter
and check if it helps.

Follow the below steps to run Audio troubleshooter.

• 
  Type Troubleshooting in the Search area on the taskbar and select
  Troubleshooting.
  
• 
  Select Hardware and Sound.
  
• 
  Select Playing Audio under
  Sound and follow the on screen.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Windows 10 Audio Randomly Cuts Out

Hi,

Thanks for posting your query on Microsoft community.

We understand the inconvenience caused and we will try our best to resolve the issue.

We appreciate you for trying the troubleshooting steps.

To assist you better, please provide few details.

1) Is the issue confined with specific browser, when you say online audio and video is not working?

2) Is the issue is confined with play online audio/video or with system audio as well?

3) Which exact Windows troubleshooter you have run?



I suggest you to follow the below steps and check if it helps.



Step 1: If you have not performed audio troubleshooter then, I suggest you to perform audio troubleshooter.

Follow the below steps:

• 
  Type Troubleshooting in the Search area on the taskbar and select
  Troubleshooting.
  
• 
  Select Hardware and Sound.
  
• 
  Select Playing Audio under
  Sound and follow the on screen.
  

Step 2: Set Windows Audio services as manual.

Follow the below steps:

1) Press Windows key + r, type services.msc and hit Enter.

2) Check for the Windows Audio services.

3) Right click on the service and select Manual.



For more information, refer to the below link:

http://windows.microsoft.com/en-US/...10&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.