Windows 10: Audio malfunctioning, turns on and off

The audio randomly turns on and off when I'm not doing anything with the laptop. The light on the volume function key flickers off and on as the audio goes off and on. That function volume key usually doesn't work if I tap it.


The audio also responds to various keys, mostly 6, 7, 8 and T, Y and U. So if I have a youtube video playing on one tab, while I type something on another tab, the sound will go off and on as I hit those keys. Also sometimes when I'm typing the letters or numbers don't get entered because they seem to be triggering the audio instead.


Also, if I use the 6 and 7 keys, it causes the video to jump to certain spots.


The black volume bar in the left top hand corner appears randomly, when there isn't any audio. For example, after I turn the laptop on, before I've opened any programs, the volume bar will pop up and start appearing and disappearing.


I've tried checking for and installing updates, running troubleshooters for audio and keyboard, updating audio and keyboard drivers, reinstalling drivers, and switching from Realtec to generic audio. Nothing has helped.

:)

 

Audio Jack malfunction

Hi Usman,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.

The issue you are facing usually occur due to the audio driver is out dated. Try the below methods information provided and check if it helps in resolving the issue. Follow the below methods.

Method 1.

I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it.

• 
  Type troubleshoot on the search bar and click on
  troubleshooting.
  
• 
  Click on Hardware and Sound and click on
  Playing audio.
  
• 
  Now click on Advanced button and click on
  Next.
  
• 
  Click on Next and follow onscreen instruction complete the audio troubleshooter.
  

If the issue still persist try the below steps.

Method 2.

I recommend you to update the audio driver manually from device manager and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Audio input and output and expand it.
  
• 
  Right click on the device driver and click on update.
  

Hope this helps. Post us with status we will be glad to help you.

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

No audio in 'Asphalt 7: Heat'

Hi Moezul,

Thank you for writing to Microsoft Community Forums.

Does the audio work in other applications?

If you are not able to hear the audio in any applications. I would suggest to check with the steps below and see if it resolves your issue.

Steps:

1. Check if the audio driver is updated. Follow the steps mentioned in the article to update audio drivers.
   
   Update drivers in Windows 10
   
2. The issue can occur if the appropriate playback device is not selected. Click the
   Sound icon (bottom right corner of the screen), click Playback device and select the appropriate device from the menu.
   
3. Check the In-game audio settings to confirm if the sound is turned
   on.
   
4. Check the Volume levels in the system's Volume Mixer to confirm that it is not turned
   off and the levels are appropriate. Right click on the Sound icon and select
   Open volume mixer. Adjust the settings as per your requirements.
   

If the audio issue is only with the game, I would suggest to get in touch with the
game developer
to get a confirmation on this.

Thanks,

Peer Samie

Microsoft Community-Moderator