Windows 10: Audio muffled except for Films and TV app where it's fine Acer Aspire 5 Laptop

The audio through Speakers RealtekR Audio on my laptop is muffled when watching any video on firefox, chrome, windows media player and even in games. It seems like only part of the audio is cut off, like certain bands of sound don't come through. If I watch a video with narration, all I hear is the narration, no background noise or music. In songs, certain beats are missing, they cut in and out. This issue doesn't happen at all with the "Films and TV" app where it's totally fine. The audio is also completely fine through headphones. Any solutions?I've checked for driver updates, I've disa

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Films & TV App

Hi Justine,

thank you for helping me. I followed the steps that you outlined in your reply, but when I reached step 3 a small frame opened, however, I could not edit to remove the device. This was display only. The document appears to be saying you can only remove a
device by logging in to that device.

For your info I am running Windows 10 Pro in S mode. version 1803 OS build 17134.254.

In the support documents is says:-

How to see your devices

To find out how which and how many devices are currently associated with the Films & TV app:

1. Start the Films & TV app.
2. Go to Settings and tap or click Show my download devices.The pop-up window will display the various devices to which you can download your purchases.

How to remove a device

Note You can only remove one device every 30 days.

To remove a device:

1. Sign in to the device that you want to remove.
2. Start the Films & TV app.
3. Go to Settings and tap or click Download devices.
4. Tap or click Remove this device.

Many thanks

 

no audio in the film and tv app provided with windows 10

This would only help if there was a global audio problem. There is not. The audio problem is only with certain movies when played back in the Films & TV app. In other media players (such as VLC) the audio plays fine. This is a problem with app quality,
not the end user's system.

 

Films & Tv App

Hi Guys

In the Films & Tv app is it possible to get my personal films to arrange by folder rather than all listed by name. I'm sure I had it like that but something has changed and now there all listed on one page sorted by name.

Info - My movies are all stored on an external Hdd in a few different folders not in the default Videos folder

Cheers Danny