Windows 10: Audio output on laptop keeps changing.

I just bought this new laptop at Walmart and when I connect an external display via HDMI the sound will play for about 2 seconds out of the TV, and then switch back to the laptop. I've tried updating the drivers, and I've tried disabling onboard sound, but then the sound plays for 2 seconds on the TV, and then just goes silent. It's an HP 14-dk1022 if that helps.

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:)

 

No audio output: Win 10 Pro

Hi Nelson,

We would like to know more about your concern regarding the audio output of your computer. Have you received any error messages? After checking the audio drivers on the
Device Manager, have you updated the audio drivers on your computer?

I would suggest you to check again the Device Manager and follow the steps below:

• In the Control Panel, remove the given sound software
• Remove also the sound driver of the computer in the Device Manager
• Restart the computer
• Open Device Manager and click Scan for hardware changes
• If there are no audio device that can be detected by the computer, you can update the chipset driver from the manufacturer's website.

Please keep us posted for us to assist you further.

 

No Audio Output Device is Installed

Hi,

You will need to select Windows 8 from the drop down list while installing the driver in compatibility mode.

I would suggest you to try setting the speaker as default audio output by following the steps below and check if it helps.

1. Right click on the sound icon on the right bottom corner of the taskbar.

2. Select "playback devices".

3. If "speaker" is not set as the default device, highlight it and click "set as default".

5. Save the changes.

Let us know the result.

 

Audio output issue

Hi,

Corrupted or outdated drivers may be the possible cause why your audio/video was not working. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages?
• Have you tried updating your driver?
• What troubleshooting steps have you done so far?

Meanwhile, we suggest that you download and run the troubleshooter in this
article to resolve your sound issues. You may choose other troubleshooting steps by clicking the drop-down menu.

Keep us posted if you need additional help.