Windows 10: Audio ports not working

I've bought a used PC and on the first day of using it 5 days ago, the headphones I was using worked just fine. However, 3 days ago, my headphones stopped working. I thought it was just a headphone issue, so I plugged it into my phone, and it worked perfectly there. So I plugged the jacks in the back of the PC. but still nothing. I'm using Windows 11 and the motherboard is an Asus Prime H310M-K R2.0When I plug the headphones in the front, Windows is detecting it as headphones, and when I plug them in on the back, it detects it as speakers.

:)

 

Rear audio ports always show as “Not plugged in”


I've been having this issue with Windows for about a week now which NONE of the back panel/front panel connectors (speakers, microphone) are being recognized by Realtek audio manager. The only audio input/outputs that are showing are the optical.
Troubling shooting steps I've tried (none worked):

• COMPLETELY uninstall all Realtek drivers/reinstall
  
• Tried using windows drivers
  
• Reinstall Windows 10
  
• Upgraded chipset driver
  
• sfc /scannow

I called EVGA and asked for RMA but then I booted into a Ubuntu OS and all the ports work FINE. It must be a problem with windows 10.
Can you think of any other troubling shooting step I can try to fix this annoying issue? Thanks!
Screenshot of playback devices:



Screenshot of Realtek HD Audio Manager:



After looking in Device Manager under Audio inputs and outputs, I don't see any speaker/microphone listings, only the optical crap:

 

Audio not working

Hi Mirdula,

Before we proceed, I would like you to provide the information stated below:

• Did you make any changes to the PC prior to this issue?
• What troubleshooting steps have you performed to fix the issue?

For now, I suggest that you refer to the article, Windows 10 – Audio Troubleshooting Tips
and check if the steps provided helps rectify the issue.

Hope this helps

Regards

 

AUDIO SERVICE NOT WORKING.

Hi,

In that case, I suggest you follow below.

Step 1:

In the search box on the taskbar, type device manager, then select it from the results.

Step 2:

Select the arrow next to Sound, video and game controllers to expand it.

Step 3:

Look for IDT High Definition Audio CODEC. If it's listed, right-click it and select Update Driver, then select Browse my computer for driver software > Let me pick from a list of device drivers on my computer.

Step 4:

You’ll see a list of pre-installed drivers. Select High Definition Audio Device, and then select Next.

Step 5:

Restart PC

Let me know the results after performing the above.

Regards

Shuaib

Independent Advisor