Windows 10: Audio problem - devices installed but not visible in Sound manager

I have had a problem of being unable to use audio devices. It has been present for a few years and first occurred after a Windows up-date. Other issues also caused problems on my PC so I use <Ctrl><Alt><Delete> to start Windows instead of the <Return> key.In Device Manager I can see under Sound, Video and Game Controllers three devices: High Definition Audio Source, NVIDIA Virtual Device Wave ExtensibleWDM and Realtek High Definition Audio. I have tried updating drivers. Device Manager reports the devices are working properly.In Settings - Manage Sound Devices there

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Sound/Audio not working after upgrading to Windows 10.

Hello Davis,



Thank you for posting on Microsoft Community. We regret the inconvenience caused and appreciate the troubleshooting methods performed to resolve the issue on your own.



Before assisting further, I would like to ask you few questions:

• What are the troubleshooting steps performed to resolve the issue?
• Is the audio drivers visible under Device manager?
• Have you updated the audio drivers after upgrading to Windows 10?

You may be facing the above issue due to the incompatible, non-updated or corrupted audio drivers installed on the PC. When the driver is in-compatible or corrupted with the operating system, it will not perform its normal task at times.



I suggest you to download and install the latest and most compatible audio driver for Windows 10 operating system from the manufacturer’s website and check if the device driver is visible under
Device manager.



To check if the audio drivers are installed on the PC, follow the steps below:

• Press Windows logo + X keys on the keyboard and select
  Device manager from the context menu.
• Expand Sound, video and game controllers option from the window and check if the drivers are visible and installed.

Refer to the link below on No sound in Windows and check if it helps:

Fix sound or audio problems in Windows - Microsoft Support



Write to us with the answers to the above questions and the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Audio Problems

Hi there SimonWildZX, I will be your Independent Advisor for today, I hope we can both resolve your problem.

May I suggest to completely uninstall all Audio drivers listed in the Device manager including the headset. Please make sure to completely remove.

Here is how to do it.

Here the steps to completely remove a Device off your computer.

Step 1. Use shortcut keys Win + X on Windows 10.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound and Audio devices. Right-click the problematic device and select Uninstall device.

Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Step 5. Reboot the computer.

Repeat the steps in all the Audio devices listed.

Then reboot. then test the headset again.

 

Sound problem since installing windows 10

Hi Lynn,

As you are facing issues with updating the audio drivers we will help you with this issue.

• Do let us know the make any model of your device?
• What is the complete error message when you try to update the audio driver?

Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to Run Audio troubleshooter from
Fix sound problems and check.

Step 2: I suggest you to check if any drivers in Device Manager have yellow exclamatory mark. If so, check for the device status.

Follow:

• Press Windows + X keys from the keyboard, click on
  Device Manager.
• Expand Sound Card, right click on the driver.
• Click on Properties and check the
  device status.

Step 3: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Try the above and update us the status of this issue with the required information, we will be happy to help you further.

Thank you.