Windows 10: Audio problem with Gigabyte Z890 board

Hello, I have a new PC based on a Gigabyte Z890 WiFi 7 motherboard with an Intel i7 Ultra Processor. I am using the internal ghraphic processor of the CPU. BIOS as well as all drivers are on its latest version. Everytime the PC comes out of sleep mode when not used for more than 15 min the PC has lost its audio no music. Everything else is working as desired. Unfortunately Gigabyte support has no idea what the root cause could be. Does anybody have an idea where to look for? I already tried to connect a monitor via VGA... no improvement. I also re-installed Windows from scratch. I am a bit

:)

 

No Audio with Gigabyte B560 HD3 running Windows 11

I have built 2 new systems using Gigabyte B560 HD3 Motherboards and installing Windows 11 Pro. Everything works great except there is NO sound from the speakers (which have tested good). Neither build had any sound output.

Every troubleshooting step that I'm familiar with was tried plus all applicable ones that I've found on-line. I discussed this issue with Gigabyte support people and we tried everything they suggested and they stated that the MBs were defective.

I also talked to Microsoft support and we went through all the trouble shooting steps they knew still pointing to a defective MBs.

Both Gigabyte B560 HD3 being defective seemed strange but they were consecutive serial numbers so maybe there were some bad Realtek cards? The Mbs were returned to Gigabyte and exchanged for two new replacements. After building the system with the
first new replacement board the NO SOUND issue is still there. The correct updates had/have been made with BIOS, audio drivers etc.
yet still no sound. It doesn't seem that the MB is the issue but something is missing in the link between the Realtek Audio portion of the board and the rear panel outputs. Surely someone else has had this issue as well. Any help is greatly appreciated. Thanks

 

Gigabyte board BIOS upgrade - need instructions

@DrCarl, no need to do a step upgrade (upgrade from successive versions). Just get the latest version and update with that. It will have the fixes from the previous updates so no need for 1,2,3.

After the update, you'll want to go into the BIOS and hit "Load Optimized defaults" as this will insure your BIOS is configured for the hardware installed. In fact the owner's manual suggests doing so anytime a BIOS update or CMOS battery replacement is done.

If you have any custom BIOS settings you'll need to reconfigure them after the update as they aren't saved with the new update. Also why you need to at do the "Load Optimized defaults" thing.

Please see section 4.2 (page 72) of your owner's manual. Please make sure you follow the onscreen instructions and DO NOT TURN OFF THE PC while the update is progressing unless told to do so!!!

And yes, use the Q-Flash method. it's the one I've been using since getting my first of 5 Gigabyte boards. In fact I have the GA-X58A-UD5. My latest boards are listed in my system specs.

 

Audio stuttering after wake

Hi, ShimmyW

Welcome to the Microsoft Community.



Knowing that you have problems with your audio after waking up from sleep, you can try the following suggestions:



1. Check for Hardware Conflicts:

• Open Device Manager.
  
• Expand the “System devices” category.
  
• Look for any devices with yellow exclamation marks or error messages.
  
• If you find any conflicts, try disabling or uninstalling the conflicting devices.
  

2. Test with External Audio Device:

• Connect an external audio device, such as headphones or speakers, to the computer.
  
• If the audio stuttering persists, it suggests a problem with the Realtek audio device or its drivers.
  

3. Disable Audio Enhancements:

• Go to Control Panel > Sound.
  
• Select the Realtek audio device as the playback device.
  
• Click on the “Properties” button.
  
• Go to the “Enhancements” tab.
  
• Uncheck all the enhancement options.
  

If the above steps do not resolve the issue, contact Gigabyte support for further assistance. They may be able to provide additional troubleshooting steps or replace the audio device if necessary.

Best Regards

Martin | Microsoft Community Support Specialist