Windows 10: Audio problem with Teams

I have an issue where i keep loosing audio output on Teams. I am using a HP laptop. The only way i can resolve it is by opening the audio settings and toggling between the 2 laptop speakers. So when i change the speaker it works for a few seconds before cutting out. Once it cuts out again i have to switch to the speaker for it to work again...

:)

 

Audio Problems

Hi there SimonWildZX, I will be your Independent Advisor for today, I hope we can both resolve your problem.

May I suggest to completely uninstall all Audio drivers listed in the Device manager including the headset. Please make sure to completely remove.

Here is how to do it.

Here the steps to completely remove a Device off your computer.

Step 1. Use shortcut keys Win + X on Windows 10.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound and Audio devices. Right-click the problematic device and select Uninstall device.

Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Step 5. Reboot the computer.

Repeat the steps in all the Audio devices listed.

Then reboot. then test the headset again.

 

Microsoft Teams Audio faint for multiple users

We've had a number of users who recently received new devices complain of faint microphone output.

Devices affected

• 3 x New Surface Pro 7
• 2 x New Surface Pro Book 3

I'll add steps we've taken to test the device at the bottom.

So far, we believe it may be user-specific as we have been unable to replicate the issue using a local admin account.

These devices were provisioned ~1 week ago. Users raised the issue shortly after they were delivered.

There is nothing physically wrong with the devices. No bangs, scuffs, cracks, screen protectors, etc.

Steps taken so far:

On end-user profile

• Current call is done via Teams and mic audio is definitely quite low
• Checked Mic settings and are already all at max
• No Booster available for Mic
• No additional settings in Teams to enhance mic audio
• Ran Windows Updates and no updates found
• Checked Device Manager and is up to date there as well
• Computer was just rebooted not too long ago too

• Checked Recording sound options
  
• Reset sound options to default
• Troubleshoot Realtek microphone - didnt pick up anything
• uninstalled microphone realtek audio drivers
• restarted computer - tested on Teams - still very faint

On Local Admin profile

• Tested mic via camera app and teams call - Could not replicate the issue.

Please let me know if there's any additional information that would help find a solution.

 

Audio Flipping sides problem

Hi,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let help you to fix the issue.

To understand the issue better, provide us more information.

• 
  Is the issue is specific to only export stream videos?
  
• 
  Try playing other videos/audio and let us know the status?
  

I appreciate the steps you have performed. Let’s try simple steps and check if this helps. Follow the below steps provided.

Step 1.

I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below steps.

• 
  Press Windows key + R and click on
  Control Panel.
  
• 
  Click on View by: category and click on
  Small icon.
  
• 
  Now click on troubleshooting and click on
  Hardware and Sound.
  
• 
  Click on Playing Audio and Click on
  Next button.
  
• 
  Click on Advanced on the Audio troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Audio troubleshooter.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to set the headset as default and check.

• 
  Right click on the on the sound icon on the Windows taskbar.
  
• 
  Click on Sounds and click on Playback
  tab.
  
• 
  Click on the headset and set it as default by clicking on the
  Set default button.
  
• 
  Now click Apply and OK.
  

Hope this helps. Post us with the status we will be glad to help you.