Windows 10: Audio Problem with Windows 10 and A5 Speakers

This is happening on a Windows 10 PC so perhaps the solution is Windows based.

It started happening around the time that a windows update (KB4515384) caused audio problems for some people, so I tried the odd solutions offered on YouTube about it, to no avail. At any rate the problem was said to be patched but my problem remains.

Before you suggest anything, I have already tried all the normal stuff. I have updated drivers, run the windows trouble shooter, turned off, then on everything, changed out every cord and made sure they were seated properly. I have switched out power conditioners, power cords and power strips. I even checked the weird volume control on the keyboard.

This problem is happening with 2 different sound cards, one internal, onboard one on the motherboard and one external one through usb. It only happens on my main speakers though, AudioEngine A5s, not on some $20 cheapo speakers that I bought just to test (also with 1/8th input).

The problem is this: randomly, there will be a very short ( > .3 seconds) and not loud, popping noise from the speakers and the volume of whatever is playing will immediately be zero. The various software and hardware volume knobs and sliders will remain at their unchanged positions and the software mp3 player will still be playing. More recently there is no popping sound at all from the speakers but the sound of what I am listening to will (as above) simply cease.

The annoying solution to this is to wiggle the fader on the software mp3 player or in the case of the external sound card, wiggle the volume knob. Then the sound comes back on.

This happens with various mp3 software and also whether a power conditioner is inline or not. I also disabled each sound card when I tested the other.

My A5 powered speakers have a 1/8th main input jack and a 1/8th aux input jack (no RCA input). The problem happens using either of them so I don't think it is the jack and of course I tested different cords.

Weirdly, the audio stays on in my headphones when they are simultaneously connected to my external usb soundcard, along with the speakers. So perhaps we can rule out that it is a software problem?

It is probably related to my roommate running his heater and grow lights. The entirety of both our rooms are on the same circuit. So I ran an extension cord from the bathroom which is on a different circuit and plugged in my PC and speakers to test. It still happens.

I am curious if this problem would persist over the RCA inputs of the updated A5+ speakers. But I am hesitant to buy them, just to have to return them, if the problem is still there.

Any useful solutions or ideas?

Thanks.

submitted by /u/jatna
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:)

 

audio and speakers problems

Hi,

It is possible that audios and speakers were not recognized due to wrong configuration settings or outdated drivers. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Have you tried connecting your speaker/headphone to another device and check if the issue still persists?
• Have you tried connecting another speakers/headphones and check if the issue still persists?

Meanwhile, we suggest that you run the troubleshooter by clicking on this
link. It will let you automatically diagnose audio problems and will provide you a remedy.

If the issue still persists, we recommend that you run the troubleshooter for Hardware and Devices. This will identify and diagnose technical issues. Follow the steps below:

• Press Windows key + X on your keyboard and select
  Control Panel.
• On the upper right part of the Control Panel window, type
  Troubleshooting.
• Select Troubleshooting.
• Click View all.
• Click Hardware and Devices and follow the prompt to proceed with the troubleshooter.
• Restart your PC and check if the issue still persist.

Let us know if you need more assistance.

 

Audio output issue - Windows 10

Hi,



Thank you for writing to Microsoft Community forum.

• What is the make and model of the computer?
  

I suggest you to try the troubleshooting steps listed in the articles listed below:

• Fix sound problems in Windows 10
  
• Windows 10 – Audio Troubleshooting Tips
  

If you’re facing sound issues on Envy 24 monitor speakers, you may try the steps listed in
HP Flat Panel Monitors - Troubleshooting Sound Problems with Monitor Speakers



If the issue persists, you may update the chipset drivers for your PC and check if it works.



Regards,

 

windows 10 Bluetooth audio problems

Hi,

Thank you for posting in Microsoft Community.

• What is the make and model of your computer?
• Do you get any error message?

I suggest to use a different Bluetooth speaker and check if the same issue persists. Also try using the current speaker with different computer running Windows 10 and check. As you are getting Crackles or warning sound it might be an issue with hardware.

Refer the link below and perform the troubleshooting steps suggested and check if that helps.

Fix connections to Bluetooth audio devices and wireless displays.

http://windows.microsoft.com/en-us/...audio-devices-and-wireless-displays#v1h=tab01

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks