Windows 10: Audio Problems within Netflix, Chrome 74, and other apps.

Hi so have been using windows build 17763.475 and audio from apps is not coming through my laptop speakers, while other audio is coming through. The apps it does not come in on is Netflix and Chrome 74. When looking at the Volume Mixer the apps do not show. So it there anything that could be happening to where the apps are not sending audio to the sound card? After about 10 restarts the audio comes back though but only for like 10 mins. Please Help?d

:)

 

Netflix

Hi Marshall3,

There could be a number of factors as to why you are having issues launching the Netflix app. This could be caused by a software conflict or due to an issue with the application itself.

I suggest that you reset your Netflix application by following the steps provided below:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Advanced options.
  
• Click Reset.

If the issue persists, you can consider uninstalling and reinstalling the device. To uninstall, follow these steps:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Uninstall.

Let us know how it goes and we'll assist you further if needed.

 

Netflix and Windows 10 .

Hi Nishkaam,

There's a possibility that the firewall or antivirus software on your computer is blocking the access to Netflix, we suggest disabling it first before connecting to Netflix. Follow these steps:

• Close the Netflix app.
• Turn off the firewall and antivirus software on your computer.
• Now, launch the Netflix app.
• Once it's connected to Netflix, turn back on the firewall and antivirus software on your computer.
• You should be able to access Netflix now.

Let us know if you need further help.

Regards.

 

Video pauses in Netflix app, and Chrome

Thanks for the reply, but you didn't read my entire post.

Video does not just pause in the Netflix for Windows App, it also pauses in Chrome and in Internet Explorer. I have not fully tested Edge yet though. The reason why I was using IE is because the first time I tried to play a video from the Amazon site in the Edge
browser there was an error.

There are no pauses using Firefox browser.

To be clear, video pauses momentarily in Google Chrome, Internet Explorer (used purely for testing purposes) and the Netflix App. It does not appear to be pausing in Firefox browser. Video can pause on video's being played in Amazon and YouTube. It is
not an issue that is affecting only the Netflix App.

Is there an updated video driver for the surface 3 that is Windows 10 certified?

Any suggestions??