Windows 10: audio quality when calling with bluetooth devices

I have problems with discord calls when I connect my bluetooth headphones, it causes the sound to be muffled when usually my headphones are fine is there some sort of microsoft setting i can change to change that?

:)

 

Poor audio quality from Bluetooth headphones

Hello Caleb,



Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
   
2. Are you aware of any changes being made on the PC?
   
3. What is the make and model of the PC?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Run the troubleshooter for Bluetooth.

1. Go to Settings > Updates & Security > Troubleshoot.
   
2. Under Find and fix other problems click on
   Bluetooth.
   
3. Follow the instructions on the troubleshooter.
   

Method 2:



Try updating the Bluetooth drivers. Refer the article to

update drivers in Windows 10.



Also, you can refer the article by Bose on
poor sound quality from a Bluetooth device and

optimizing audio.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

JBL Tune750BTNC Bluetooth Audio - Bad Quality

Hi,

My bluetooth headphone (JBL Tune750BTNC) does not work for calls (gives bad distorted sound) from my Windows 10 PC (winver 1909 build 18363.1082).

As a calling device (which uses the "hands-free audio" bluetooth device), it gives bad distorted barely understandable output.

It works fine as a media output (using the stereo bluetooth device output).

The problem can be seen from the "test" option of the "hands-free AG audio" audio device in the sound control panel, giving very bad sound quality.

Troubleshooting done:

- Same headset works fine with android & mac, for both calling and media output

- Upgraded all the drivers on my laptop to the latest: didn't help

- Already went through all the steps here: didn't help Bluetooth Headset (not headphones) sound very distorted

- Tried disabling the stereo device (keeping only the "hands-free audio" device active): didn't help

- Tried disabling features (services) from the device under "devices and printers" services tab: didn't help

- Windows update is up to date and system (lenovo x1) is scanned and updated for all drivers: Issue still persist.

Looking forward for your assistance in resolving this issue.

Thanks.

 

Bluetooth Sound Quality is Terrible

thanks for @Maximus2016 on the
lenovo support forums I've fixed my problem!

• Right click the speaker icon in the system tray by the clock
  
• • Click 'Playback devices'
• Change the default to the 'headphones'

the lenovo support link has screen shots, fyi.

"Some bluetooth devices have
2 modes: Regular listening device and a "handsfree" mode where you can use both the audio and microphone. If you somehow got switched to
handsfree mode, then the audio quality will be much worse since some of the
bluetooth bandwidth will be taken up for the microphone."