Windows 10: Audio seems to somehow be surround sound without being selected, only able to hear...

I have seen posts regarding something like this before but it never seems to help my issue, so far I have tried to delete my audio drivers, followed some very in-depth steps that all inevitably end in the same situation, it not being fixed. I have run the troubleshooting software that Microsoft provides, it spits out an error that apparently the "generic audio driver" has malfunctioned in some way, this is after me updating drivers so I know it has to do something with the drivers, but nothing is working to resolve the issue. To try to explain a little more in-depth what I am hearing, or lack of hearing, when playing a game, most sounds are fine and dandy, however, when I get to any audio including voice or anything like that there's no audio, I did a 7.1 test and left and right where only working, its as if it is somehow trying to do surround sound but through regular left-right, I have checked my audio software and Microsofts own audio software, it says I am in stereo mode on both. I have tried for a few days now to figure out this issue and I found most of the decent replies for issues where coming from this site so I hope this issue is not too vague or uncommon to not have a fix for, I have tried to include everything I have done to fix this problem on my own. Note my headset is capable of surround sound, if more clarification is needed please feel free to ask as I am only half sure 7.1 even means surround. lol

:)

 

5.1 Surround sound in windows 10

Hi Jeka,

There are some reasons why you don't get the 5.1 surround sound. Some of these are caused by the type of audio format, how the file was encoded, if the file supports 5.1 surround sound and such. For us to determine what's causing
the concern more precisely, please provide information on the following:

• The type of file that you're trying to play.
• Troubleshooting steps done to rectify this concern

For now, before we go to a more in-depth troubleshooting, we suggest you run

audio troubleshooter. Look for Find and fix problems playing sounds.

Don't hesitate to update us if you need further assistance.

Best regards,

 

5.1 surround sound not working :/

Hi,



Thank you for writing to Microsoft Community Forums.



In order to output 5.1 audio from your PC, the sound card of your computer should have the support for it. Not all soundcards can output 5.1 surround signal. However, you can try the following steps and see if it works.

• Right click on the Volume icon (bottom right corner) and select
  Sounds to open the sound Properties window.
  
• Go to the Playback tab and right click on your 5.1 speakers and select Set as Default.
  
• Right click on the speaker again and select Configure.
  
• In the speaker setup window, select 5.1 surround and click Next.
  
• Check all the checkboxes under optional speakers and click Next.
  
• Check the checkboxes under Select full-range speakers if applicable and click Next.
  
• Click the Finish button once the configuration completes and see if you get the desired output audio signal.
  

Regards,

Peer Samie

Microsoft Community-Moderator

 

Issues with 5.1 Surround Sound with Windows 10

Hi,

Thank you for posting on Microsoft Community Forums.

What is the make and model of the computer?

Which audio driver are you using?

In order to output 5.1 surround sound, the sound card and the audio device (Speakers) must have 5.1 support and not all sound cards are configured to output 5.1 surround signal. Also, as you have mentioned that there could be compatibility issues where
the audio drivers may not be fully supported on Windows 10?

If the sound card supports, and is configured to output 5.1 surround signal, please ensure that the computer is set up properly to output the signal.

• Open the Run dialog box by pressing the
  Windows key and R together.
  
• Type mmsys.cpl and hit the Enter key to open the
  Sound control panel.
  
• Under Playback tab, right click on the audio device (speaker) and select
  Set default.
  
• Click on the Configure button to launch the device (speaker) setup window.
  
• Click the dropdown list under Audio channels and select
  5.1 Surround and click Next.
  
• Check the boxes Center, Subwoofer and
  Side pair and click Next.
  
• Click Finish once the configuration completes.
  

Sometimes, the outdated, missing or corrupted audio drivers can also cause problems in 5.1 surround output. So, I would also suggest to update the audio drivers or uninstall/reinstall the audio driver if it the latest version of the driver is already
installed. Please refer to the article below.

Update drivers in Windows 10

You may also try installing the High Definition Audio Device driver
and see if that makes any difference. Please refer to the steps for uninstalling and reinstalling drivers under section
Fix your audio issues of the link below.

Fix sound problems in Windows 10

Get back to us after following the steps above and let us know how it goes.

We await your response.

Regards,

Peer Samie

Microsoft Community-Moderator