Windows 10: Audio service keeps crashing from error 0xc0000005

Hello, I recently bought an MSI Katana 15 B12VGK. Initially, before a Windows update, the audio service works as usual, and the computer is playing audio normally. However, after an update, the service seems to be crashing constantly under the error code 0xc0000005, and no matter how I have restarted the service and the device itself, the problem still persists. I have also tried to reset the system multiple times, and redownload, reinstalling the Realtek audio driver from both the manufacturer website, and the Windows update page. I have tried to find the option to rollback to a previous win

:)

 

Windows Audio Crashes

My audio stops working when ever a mic is turned on.

On login, audio output works normally, however, when ever any mic is used, both audio input and output crash and a red x shows up on the taskbar audio icon.

It seems the Windows Audio service is what crashes.

After the first crash, the audio does not come back no matter what I do until I restart my pc.

I can replicate this with the following steps:

1. Login to pc
   • audio output working fine
2. Open sound settings, opens to playback tab
   • audio still fine and also able to play test sounds
3. Click on Recording Tab
   • The sound feedback indicator on the right side is missing
   • The window freezes, error window appears about DLL crash
   • If there is no connected or enabled recording device, nothing happens everything else seem to run normally
4. Proceed to follow various trouble shooting steps
   • Some troubleshooting steps seems to get rid of the red x on the taskbar volume icon
   • The recording tab in the sound settings is also now accessible
   • However things may seem fine at first, audio input/output is still not working and playing a test sound fails.

Solutions I've Tried:

• DISM (ended with no errors)
• sfc /scannow (found corrupted files, required restart)
• Restarting Windows Audio Service (results in err 1061, service then gets stuck on stopping)
• Disabling and re-enabling audio drivers
• Reinstalling audio drivers from manufacturers site
• Using windows generic audio drivers
• Restarting my PC

As you can see, I've spent a lot of time trying to fix this issue and it is starting to get really frustrating.

 

After running Audio troubleshooter error: 'one or more audio service isn't running'

Hi Peter,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you receive the error message: 'one or more audio service isn't running', this might have occurred due to the audio services.

I suggest you to restart the service, set it to automatic and check if it helps.

Step 1: Stop the Windows Audio service.

• Press Windows Key + R on the keyboard and type
  services.msc, Services window gets opened.
• Search for Windows Audio service, right click on it and click on
  Stop.
• Restart the computer.

Step 2: Start the service and set it to automatic:

• Press Windows Key + R on the keyboard and type
  services.msc, Services window gets opened.
• Search for Windows Audio service, right click on it and click on
  Properties.
• Start the service, set
  Startup type to Automatic.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

 

Random apps and games crashes with error 0xc0000005 and blue screens

Since the end of July 2019 my apps and games (including windows services) have been crashing randomly, the windows event log lists these crashes with error 0xc0000005, here's an example for the game Verdun (other apps and games crash with the same error):

Faulting application name: Verdun.exe, version: 2019.2.4.15146, time stamp: 0x5d65bc48

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00003ffca4ea3081

Faulting process ID: 0x1760

Faulting application start time: 0x01d5859441ddbe1a

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\WW1GameSeries\Verdun\Verdun.exe

Faulting module path: unknown

Report ID: 47476bd7-22fa-4760-b22b-07598c183ba1

Faulting package full name:

Faulting package-relative application ID:

I have also been having random blue screens with the errors PAGE_FAULT_IN_NON_PAGED_AREA and CRITICAL_PROCESS_DIED.

I have used windows Driver Verifier and I managed to get some blue screens that point to the clipsp.sys driver but I don't think the content of the blue screen contains everything meaningful.

The crashes do not seem to happen in Safe Mode.

In the past months I have tried almost everything:

• Clean boot
• Updated windows to latest version
• Used all tools to check integrity or corruption like sfc, chkdsk, ecc.
• Clean reinstalled windows multiple times
• Replaced RAM modules
• Replaced motherboard

The crashes still happen. Since I have no idea what is causing these crashes my next step will be replacing the CPU...