Windows 10: Audio Services not responding

Dear All,


I have an HP laptop, Windows 10 and until relatively recently had no problems with it at all, particularly sound, ie speaker and microphone. Headset plugs into jack port on front right. Now it is a disaster. 90% of the time I get no audio service. No Skype, no You Tube, No Music, no nothing. Then for no apparent reason, it works fine again for a a few hours or days, then nothing. I have tried everything recommended online. I have changed headsets to check that, no difference. When the headset is plug in I can hear a slight buzz over the ear piece, even when I move the mike. They also work on my phone and Kindle Fire! Yes I checked the volume on the laptop, its set to max From the settings I can see the laptop sees the device, but that is it. When I run the troubleshooter, the only message that come back is Audio Services not responding,,,,,, Not Fixed. I've run the diagnostic as to driver, the response is that the driver is uptodate,


Can anybody tell me what is wrong and what I can do to fix it???


Thank you


Jim

:)

 

Audio service not responding

Hello,

The audio on my computer isn't working. I've run Troubleshooter and this is what comes up:

Audio services not responding Not fixed

One or more audio service isn't running Completed

Both the Windows audio and Windows Audio End Point Builder services

must be running or audio to work correctly. At least one of these services isn't

running.

Suggestions?

Thanks,

Elda

 

Audio Services are not running / responding.

Charlie,

The Audio services not responding problem is very likely due to an outdated, corrupted or incompatible audio driver on your Windows. I'd like to ask, what do you mean by "to
boot in safe mode and or clean boot / wipe the system and that wouldn't be possible in my current situation"? Are you connected via domain server? Are you getting any error messages when you try to boot into safe mode and perform a clean boot?

In the meantime, I suggest that you follow these steps:

Step # 1: Restart your audio services.

1. Press Windows key + R and then type services.msc and click OK.
2. Find and right-click on "Windows Audio", then click Restart.
3. Right-click on Windows Audio one more time, this time click Properties.
4. Set the Startup type to Automatic. Click Apply > OK.
5. Do the same thing to "Windows Audio Endpoint Builder".
   

Note: If the Restart option grayed out, your Windows Audio Endpoint Builder service is not running, click Start instead.

Step # 2: Uninstall the audio driver in the Device Manager. Open Device Manager> Sound, video and game controllers> Right click the driver> Properties> Driver tab> Uninstall Device> Restart
your PC, and Windows will attempt to reinstall the driver.

Note: If the same issue persists after reinstalling the driver, please contact the audio card manufacturer's website and find and download the correct drivers for your device. Then install it on your computer manually.

You may also refer to Fix sound problems article
for more information.

 

audio services not responding

Hi,

This issue is most likely caused by having outdated drivers or possible system file corruption. Let us gather more details about this issue to help us sort out and address this issue.

• Have you made any changes or installed any updates prior to the issue?
• What troubleshooting steps have you tried so far to address the problem?

While waiting for your response, we suggest that you try the following troubleshooting steps:

Run the audio troubleshooter

• In the Cortana search, type Troubleshooting.
• Click Troubleshooting in the search results.
• Click Hardware and Sound, then Playing Audio.
• Follow the onscreen instructions.

Update audio driver software

• Right-click the Windows key and click Device Manager.
• Expand the Audio inputs and outputs.
• Right-click your audio device and click Properties.
• Click the Driver tab and click Update Driver.
• Follow the onscreen instructions.

Let us know if you still encounter the same problem after doing the above steps so we can further assist you.

Regards.