Windows 10: Audio sounds garbled and cuts out when volume is low

My computer seems to mute the audio when only low amplitude sounds are being played. Just as it's doing so, the audio also sounds garbled, like there's some sort of compression happening. It only lasts through the duration of low volume, so sounds that are supposed to be quiet sound garbled or are nonexistent. It's as if the computer is trying to decide whether the audio, being so quiet, is worth passing to the speakers or compressing to nothingness. This is noticeable when watching low volume videos. Restarting the computer resolves the issue for a little while, but then it starts up aga

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Low sound volume

Could it be any of these, whether obvious or not, or all the above or, a combination thereof?

 

Low Audio Volume when listening songs

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving this issue. Thank you for providing the detailed information. I understand that you get low audio level while playing songs.



Ideally, the level of audio depends on the type of the audio file that you are playing. However, I would suggest you to try using the Audio Enhancements, which will boost the audio level and help you get a better audio experience. Refer the steps mentioned
below:

1. Press Windows Logo key + R, to open
   Run dialog box.
   
2. Type mmsys.cpl and click on
   OK.
   
3. Under Playback tab, double click on the sound device that you are using.
   
4. Click on Enhancements tab.
   
5. Select the checkbox for Loudness Equalization.
   
6. Click on OK.
   

If the issue persists, you may want to try updating the Audio drivers and check. Refer the steps mentioned below:

1. Press Windows Logo key + X, and select
   Device Manager.
   
2. Expand Sound, Video, and Game Controllers.
   
3. Right click on the Audio
   device and select Update Driver.
   

Article for reference:
Update drivers in Windows 10.



You may also want to check the Audio levels for specific applications in the Volume Mixer. Refer the steps mentioned below:

1. Right click on the Sound icon on the
   Taskbar.
   
2. Select Open Volume Mixer.
   
3. Now, adjust the Volume levels for the Applications as per your requirement.
   

Refer the screenshot below:









Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: Fix sound or audio problems in Windows

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.