Windows 10: Audio stutters when using phone link for phone calls

Title, whenever I use Microsoft phone link for phone calls the person on the other end sounds very stuttery. the best way I can explain is for a fraction of a second the person sounds fine, than the person will cut out for a little bit and repeat. This isn't an issue when I have a headset connected to my phone. Any way to fix? Everything else works great and phone link is a great product.

:)

 

Phone Link vs Samsung Flow vs Samsung Dex?

I found out about the problem when I ran games on the phone using Phone Link. Assuming that the PC is connected to the phone with Phone link On the phone if you look at the Bluetooth settings you will see that:

• Calls = Enabled
• Audio = Not available

However, on the PC if you run Bluetooth Audio Receiver and open a connection to the phone then On the phone if you look at the Bluetooth settings you will see that:

• Calls = Enabled
• Audio = Enabled

 

Your Phone App: Ringtone and Call quality terrible?

Hi,

Anyone help with this? Thanks.

Windows 10 version: 1909 (Build: 18363.815)
Your Phone App version: 1.20041.85.0
Your Phone Companion Link to Windows app version: 1.20041.82.0
Link to Windows Service version: 1.0.5.2.30

Samsung Galaxy S10: Android 10 / OneUI 2.1

It worked fine using my Surface Pro 4 but on my new Surface Pro X the Ringtone and Call Quality through the Your Phone app are terrible: Constant crackling, tapping whatever you want to call it. Kind of like coins being dropped.

All other aspects of Your Phone work wonderfully.

I've tried:

Phone:

1. Bluetooth: Unpairing the Surface Pro X
2. Your Phone Companion App: Clearing Application Data/Cache

Surface Pro X:

1. Settings -> Bluetooth: Unpairing the phone
2. Settings -> Phone: Unlinking the phone
3. Settings -> Apps: Your Phone App: Repair and Reset

I then set it all up again which went through all fine.

I've also tried:

1. Device Manager -> All Bluetooth Drivers -> Update Driver
2. Paired a Bluetooth speaker to my Surface Pro X. This works fine.

I suspect the issue is related to the Your Phone App and Bluetooth but don't know where to check next?

Because the crackling noise seems to be bluetooth related.

Thanks

- - - Updated - - -

Anyone?

Thanks

 

audo not woking with phone calls through windows link

Hi



Welcome to Microsoft community.

If you're experiencing issues with audio not working during phone calls through the Your Phone app on Windows 10, there are several steps you can take to troubleshoot. This app allows you to make and receive calls from your PC, but it can sometimes run into problems. Here are some troubleshooting steps:

1. Check Your Phone and PC Connection:
   
   • Ensure that your phone and PC are properly connected via the Your Phone app. Sometimes, simply disconnecting and reconnecting can resolve temporary glitches.
     
2. Update Your Phone App and Windows 10:
   
   Make sure both the Your Phone app on your PC and the companion app on your phone are updated to the latest versions. Also, check for any pending Windows 10 updates by going to Settings > Update & Security > Windows Update and clicking on Check for updates.
   
3. Check Audio Settings in Your Phone App:
   
   Open the Your Phone app on your PC, go to Settings, and look for any audio settings related to calls. Make sure the correct audio devices are selected for both microphone and speaker.
   
4. Check Bluetooth Connection:
   
   • If you're using Bluetooth headphones or speakers, ensure they are properly connected to your PC and not just to your phone. Sometimes, Bluetooth audio devices can interfere with audio routing during calls.
     
5. Check Privacy Settings for Microphone:
   
   Go to Settings > Privacy > Microphone on your PC and ensure that access to the microphone is allowed for the Your Phone app. If not, this could be preventing audio during calls.
   
6. Reinstall Your Phone App:
   
   • If none of the above steps work, try uninstalling and then reinstalling the Your Phone app on your PC. This can fix issues caused by corrupt app data or installation errors.
     
7. Check for Interference from Other Software:
   
   • Sometimes, other software on your PC can interfere with the Your Phone app. This might include virtual audio devices, other communication apps, or security software. Try temporarily disabling or closing other software to see if this resolves the issue.
     
8. Use the Troubleshooter:
   
   Windows 10 has built-in troubleshooters that can sometimes identify and fix issues. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and run the troubleshooters for both Playing Audio and Incoming Connections.
   

Please feel free to let me know how it goes.



Best regards

Derrick Qian | Microsoft Community Support Specialist