Windows 10: Audio Unknown หลังจากเปิดคอมบางครั้งมีรูป Speaker บางครั้งไม่มี

เรียนพบปัญหาหลังจากเปิดคอมพิวเตอร์ พบรูปลำโพงขึ้นกากบาท บางครั้งเปิดคอมเจอ บางครั้งเปิดคอมไม่เจอทั้งนี้ตรวจสอบพบว่า Audio Realtek หายไปจาก Device Manager คอมพิวเตอร์รุ่นDevice name EmProcessor AMD Ryzen 5 3500 6-Core Processor 3.60 GHz Installed RAM 16.0 GB Device ID 4626046E-B633-4021-AD86-4305FF955053 Product ID 00331-20020-00000-AA676 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display ---Edition Windows 10 Pro Version 21H1 Installed on ‎2/‎26/‎2021 OS build 19043.1165 Experience Windows Feature Experienc

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Speaker Setup (Unknown)

Hi,

Thank you for posting to Microsoft Community.

Please confirm the following things for me.

1. May I know the build of Windows 10 running on your system? This can be found by clicking on the ‘Windows’ icon at the bottom left corner of your screen and by typing in ‘winver’.
2. Was there any major change on your system prior to which you were able to use the back panel ‘Line out’ for the speakers without any issues?

Please follow the methods below and check if it works out for you.

Method 1:

Run the audio troubleshooter, it will automatically detect the problem and fix it. This can be done by the following steps:

1. Click on the Windows icon at the bottom left corner of the screen.
2. Type 'Troubleshoot' and click on 'Troubleshoot'.
3. This will open 'Troubleshoot' in settings, select 'Playing Audio' and click on 'Run the troubleshooter'.
4. Please follow the onscreen instructions.

Method 2:

I would suggest you to check by disabling the NVIDIA audio drivers temporarily and restart your system to see if the issue still persists.

You can also update the audio drivers, you will need to look for ‘Sound, video and game controllers’, expand it to find the audio driver, example: ‘Realtek High Definition Audio’, please follow the steps in this

link to update the audio drivers.

Hope it helps.

Aaron Summith

Microsoft Community - Moderator

 

No Speakers or Headphones detected

Hi,

This issue may have been caused by a corrupted Audio driver or defective audio port.

To better understand this concern please answer the following questions:

• Are you still able to play music using a built-in speakers?
• Have you tried using other headphones or external speakers?

We also suggest that you run audio troubleshooter by following these steps:

• Type "troubleshooting" on the search box.
• Select Troubleshooting on the result.
• Click View all.
• Choose Playing Audio then follow the instructions.

If you need further assistance, don't hesitate to post back.

 

audio and speakers problems

Hi,

It is possible that audios and speakers were not recognized due to wrong configuration settings or outdated drivers. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Have you tried connecting your speaker/headphone to another device and check if the issue still persists?
• Have you tried connecting another speakers/headphones and check if the issue still persists?

Meanwhile, we suggest that you run the troubleshooter by clicking on this
link. It will let you automatically diagnose audio problems and will provide you a remedy.

If the issue still persists, we recommend that you run the troubleshooter for Hardware and Devices. This will identify and diagnose technical issues. Follow the steps below:

• Press Windows key + X on your keyboard and select
  Control Panel.
• On the upper right part of the Control Panel window, type
  Troubleshooting.
• Select Troubleshooting.
• Click View all.
• Click Hardware and Devices and follow the prompt to proceed with the troubleshooter.
• Restart your PC and check if the issue still persist.

Let us know if you need more assistance.