Windows 10: Aurora R8 is infecting XPS 15 laptop

I got a refurbished Aurora R8 in January and it downloaded all apps including alienware apps to my XPS15, Now I got weird files like Dummydir, a fake dell folder called dell? normally would be called Dell, postpetools, and Perflogs and wondering what is going on? What the heck are these files Dx

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:)

 

steps taken for infected Pc's.


I was hoping someone could give me a list of step by step instructions you use as a guide to clean virus, malware...etc. so I can keep my PC clean if it gets infected.

thx

 

Dell xps 15 touch screen not working

Hi,



To better assist you, share the information.

- What is the model number of Dell xps 15?



I suggest you follow the below method.



Method 1: I suggest you to run the hardware and device troubleshooter
to check and fix issues with hardware and devices.
Refer these steps:

• Press Windows key +X, select Control panel.
• Click on troubleshooting and click on the
  view all option on the left panel.
• Run the Hardware and devices troubleshooter.
  

Method 2: Update the touchscreen drivers manually from the Device manager by following the steps below and check if the issue is resolved.

1.Press Windows logo + X keys on the keyboard and select
Device manager from the context menu.

2.Expand Human Interface Device option, right click on the touchscreen driver and select Update this software from the context menu.

3.Follow the on-screen instructions.



Also, I suggest to refer to the article on How to update drivers from the below article.

http://windows.microsoft.com/en-in/windows-10/how-to-update-drivers



Do let us know the result.



Thank you.

 

trying to join a homegroup with my new Dell XPS 15 Laptop

Hi,

There are different factors that can contribute to the concern why your computer is not able to join the HomeGroup properly. For us to resolve your concern kindly answer the questions below:

• Aside from the error message you mentioned, were there any other error messages that showed up when you attempted to connect the laptop to the HomeGroup?
• Are both devices on the same network? If they are, is this through a WiFi connection or LAN connection?

As a initial recommendation, we suggest that to follow these steps to run the Windows built in troubleshooter:

• Type Troubleshooting
  in the search box and hit enter.
• Select the Troubleshooting app.
• Select the view all option on the upper left corner.
• Look for the Homegroup option from the list and select it.
• Click Next to run the Troubleshooter.

We look forward to your response once you complete the steps.