Windows 10: AuthenticAMD.sys cause a crash

this situation occures when I play games,my first displaycard is AMD 5700XT,then after I changed to NVIDIA 1080ti and AMD 5600x and ATX power and DRAM ,this situation occured,after I changed to AMD 6600XT,it happens again.I used memtest+ and furmark to test my hardwares,it shows them work well.Windbg shows that AuthenticAMD.sys is wrong,it happens in WIN10 and WIN11,here is zhe analysis result.here is the filehttps://pan.baidu.com/s/1pa70r0cmThzfsKQhL9oikAabcd

:)

 

Laptop crashes caused by 'rtkvhd64.sys'

Hi Regal,

Thank you for writing to Microsoft Community Forums.

To have a better clarity on this issue and guide you accordingly, kindly help us with the following information:

• What is the make and model of the laptop?
  
• Which build of Windows 10 is installed on the machine?
  
  (Search winver from the Start menu to know the same)
  
• Does the computer boot to the desktop?
  
• Are you aware of any changes that happened on the computer prior to which this issue started to occur?
  

Upon analyzing the crash dump files, seems like the crash is caused by
rtkvhd64.sys. I suggest you to try the methods listed below and check if it works.

Method 1

I suggest you to uninstall the Realtek HD Audio drivers
installed on the machine and let Windows to search for the update and install the updated drivers.

• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Sound, video and game controllers and locate
  Realtek HD Audio drivers.
  
• Right click on it and choose Uninstall.
  
• Check the box Delete the driver software for my device
  and reboot the machine to see if the issue persists.
  

If the issue persists, try Method 2

Method 2

If letting windows to install the drivers automatically doesn’t resolve the issue, you may install the latest audio drivers from PC manufacturer’s website and see if it resolves the issue.

Meanwhile, you may also want to go through Troubleshoot blue screen errors
and see if it helps.

If the issue persists, revert to us with the latest crash dump file.

Let us know how it goes.

Regards,

 

Random Reboots / Crashes (AuthenticAMD)

Hello, I have been having many random reboots / crashes while gaming lately. When I am gaming my game will freeze, then the screen will go black, then the sound will turn static, and my PC will reboot. I have figured out through the minidump file that this
is being caused by "AuthenticAMD." I have tried everything I can think of to fix it. I have tried reinstalling GPU drivers, resetting my PC, checking for overheating (temps were normal while gaming), and disabling fast startup. I will post the minidump file
here,

1. * *
   
2. * Bugcheck Analysis *
   
3. * *
   
4. *******************************************************************************
   
5. 
   
6. WHEA_UNCORRECTABLE_ERROR (124)
   
7. A fatal hardware error has occurred. Parameter 1 identifies the type of error
   
8. source that reported the error. Parameter 2 holds the address of the
   
9. WHEA_ERROR_RECORD structure that describes the error conditon.
   
10. Arguments:
    
11. Arg1: 0000000000000000, Machine Check Exception
    
12. Arg2: ffff828cfd159038, Address of the WHEA_ERROR_RECORD structure.
    
13. Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    
14. Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
15. 
    
16. Debugging Details:
    
17. ------------------
    
18. 
    
19. TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
    
20. 
    
21. BUGCHECK_STR: 0x124_AuthenticAMD
    
22. 
    
23. CUSTOMER_CRASH_COUNT: 1
    
24. 
    
25. DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    
26. 
    
27. PROCESS_NAME: System
    
28. 
    
29. CURRENT_IRQL: 0
    
30. 
    
31. STACK_TEXT:
    
32. fffff508`fd8225b0 fffff802`af098991 : 00000000`00000000 ffff828c`fd159010 ffff828c`fbe79150 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
    
33. fffff508`fd822ae0 fffff802`aeecc568 : ffff828c`fd159010 fffff802`aed0f5d1 00000000`00000000 ffff828c`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
    
34. fffff508`fd822b10 fffff802`aeecd1eb : fffff802`aefae4e0 ffff828c`fbe79150 ffff828c`fbe79150 fffff80d`81eb72a0 : nt!WheapProcessWorkQueueItem+0x48
    
35. fffff508`fd822b50 fffff802`aec45335 : 00000000`00000300 ffff828c`fe266700 fffff80d`00000000 ffff828c`00002000 : nt!WheapWorkQueueWorkerRoutine+0x2b
    
36. fffff508`fd822b80 fffff802`aece7cd7 : ffff828c`fe266700 00000000`00000080 ffff828c`fbe71040 ffff828c`fe266700 : nt!ExpWorkerThread+0xf5
    
37. fffff508`fd822c10 fffff802`aeda28d6 : ffffc500`54aa3180 ffff828c`fe266700 fffff802`aece7c90 00000000`00000000 : nt!PspSystemThreadStartup+0x47
    
38. fffff508`fd822c60 00000000`00000000 : fffff508`fd823000 fffff508`fd81d000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
39. 
    
40. 
    
41. STACK_COMMAND: kb
    
42. 
    
43. FOLLOWUP_NAME: MachineOwner
    
44. 
    
45. MODULE_NAME: AuthenticAMD
    
46. 
    
47. IMAGE_NAME: AuthenticAMD
    
48. 
    
49. DEBUG_FLR_IMAGE_TIMESTAMP: 0
    
50. 
    
51. FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
52. 
    
53. BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
54. 
    
55. Followup: MachineOwner
    

 

GPU-Z 0.7.5 causing crashes on load up

Any chance you could narrow it down to which running application causes GPU-Z to crash? Ideally steps to reproduce for me here.