Windows 10: Auto Restart and Blue screen issue

Hello,Recently, I have been facing troubles with my HP Pavilion 15 gaming laptop having sudden auto restart. All of a sudden, the screen goes black and the computer restarts automatically. It then shows the blue screen showing troubleshooting and restarts again. I have had this issue 4 times over the last 2 weeks. I am trying to get ahead of the problem and looking to resolve the issue. Can anybody provide me feedback on that?

:)

 

ANSWERED: Unsolicited Auto Restart

Hi Ralph,

Broken system files, software conflicts, or update incompatibility can cause issues such as encountering blue screen errors and auto-restarts. To isolate this issue, please answer the following questions:

• Aside from the updates, were there other changes made to your computer prior to the issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you boot your computer in
safe mode with networking and see if the issue still persists. By performing this, we can isolate if there is any third party app that is causing your computer to restart on its own.

In addition, if you will encounter blue screen errors again, you may follow the steps found on this

article to resolve it.

We're looking forward to your response.

 

blue screen issue


after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step

 

Blue Screen of Deaths on a Daily

Hi,

Blue screen errors can occur if a serious problem causes Windows to shut down or restart unexpectedly. This error can be caused by both hardware and software issues. To isolate your concern, we'd like to know if there were any changes made
prior to the issue.

In the meantime, we suggest that you follow the steps provided on this link for blue screen error basic
troubleshooting. Once you're on the page, select the option on when do you get the error and proceed with the steps listed.

Let us know how it goes after performing the suggested steps.