Windows 10: AV_netr28x!RTMPMoveMemory

Any suggestions for this error code?AV_netr28x!RTMPMoveMemory

:)

 

Windows 10 BOSD occurring everyday

This is from brand new PC built last month all the components are new.

Problem signature

Problem Event Name: BlueScreen
Code: d1
Parameter 1: ffffbf8f1d002000
Parameter 2: 2
Parameter 3: 1
Parameter 4: fffff8031b013518
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Extra information about the problem

Bucket ID: AV_netr28x!RTMPMoveMemory

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Description

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0xffffbf8f1d002000, 0x0000000000000002, 0x0000000000000001, 0xfffff8031b013518).

 

Windows 10 BSOD - Stop Code: driver_irql_not_less_or_equal - What failed: netr28x.sys

 

Event ID 41, Code 209 Causing BSOD

Hi,

An ID41 can be even more complex than a normal BSOD.

Are you over-clocking anything? If so STOP! OC can not only cause BSOD it can make it much harder to resolve them.

BugCheck D1, {ffffc48e09002000, 2, 1, fffff8001f193518}

Probably caused by : netr28x.sys ( netr28x!RTMPMoveMemory+18 )

netr28x.sys dated 5/29/2015 Ralink Wireless (WiFi) drivers.

1. Check with the System/Motherboard Maker for updated drivers and then check with Ralink/Mediatek for even newer versions (see driver update methods below).

Ralink is now Mediatek.

You need to contact Ralink/Mediatek Support and/or the OEM device maker if not Ralink

as there is obviously an issue with that driver. If there is a separate OEM device maker also

check in their forums (if any) for known issues.

Ralink

http://www.ralinktech.com/en/index.php

Mediatek

MediaTek | Homepage

Ralink - Support and downloads (Check with System Maker/Motherboard Maker or the

actual device maker 1st.)

http://www.ralinktech.com/en/04_support/support.php?sn=500

Mediatek - Downloads - Drivers and Firmware (Check with System Maker/Motherboard

Maker or the actual device maker 1st.)

MediaTek | Broadband Wi-Fi 5 / 4

Mediatek - Contact Us

http://www.mediatek.com/en/about/contact/?contact=wifi-technical-support

2. If needed after the above, use the methods below to troubleshoot the ID41 issue.

3. Run the memory tests (see methods below).

4. As needed use ALL the methods in the troubleshooters below.

5. After ALL the above if needed run Driver Verifier to see if it can indicate a

CAUSE (see Driver Verifier methods below).

==================================================

This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without

Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded

on your system. For each driver in the list, additional useful information is

displayed: load address of the driver, description, version, product name,

company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html



For Drivers check System Maker as fallbacks and Device Maker's which are the

most current. Right Click the Start Button - Device Manager - Display Adapter -

write down the make and complete model of your video adapter - double click

- Driver's tab - write down the version info. Now click UPdate Driver (this may not

do anything as MS is far behind certifying drivers) - then Right Click - Uninstall -

REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard

if 3rd party with their own software and drivers and any other major device drivers

you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and

then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their

latest versions. (Look for BIOS, Chipset, and software updates at System Maker's

site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -

REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are

installing actually shows up. This is because some drivers rollback before the

latest is installed (sound drivers particularly do this) so install a driver - reboot

- check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -

check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

====================================================

Memory tests do not catch all errors such as mismatched memory (possible even

for sticks that appear to be identical) and when faster memory is placed in the system

behind slower memory. So it is best to also swap sticks in and out to check for

those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so. <-- best method

www.memtest.org

MemTestX86 - Test RAM With

http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box -> Windows Memory Diagnostics

........find at top of the list - click it. in Windows 8/8.1/10 the name is "Windows Memory

Diagnostic".



================================================

After doing ALL the updates you can, and if the issue continues, then run

Driver Verifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/li...448(v=vs.85).aspx?f=255&MSPPError=-2147217396

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can

analyze it.

==================================================

==================================================

Could be your computer just does not have the complete specs to run your programs or games. Best to check with the program and game makers' support and forums.

ID41 with no Bug_Check - The main cause of this issue as you have described is hardware related :

https://support.microsoft.com/en-us...1-error-the-system-has-rebooted-without-clean


1. Over-Clocking -> best to reset ALL to the defaults especially while troubleshooting

2. Memory (check thoroughly as indicated below).

3. Power Supply (see below to ensure you have enough power).

4. Over-heating - even if the overall temps are with-in specs a single component can be too sensitive to even the normal levels of heat and fault at a lower temp. Try adding a fan blowing into the case to reduce the effects of heat even more
than the cooler usually does. Of course ensure all built-in fans are running.

====================================================

After checking determining the wattage of the power supply you will then need to check

the requirements of the motherboard and devices. Usually the video card is one of the

major power users.

How do I determine how big my power supply is?

http://www.computerhope.com/issues/ch000800.htm

Other good sources of information are the device makers' sites and their forums.

eXtreme Power Supply Calculator

http://extreme.outervision.com/psucalculatorlite.jsp

Power Supply Calculator

https://www.newegg.com/tools/power-supply-calculator/

Choosing the right power supply for your computer

http://en.kioskea.net/faq/588-choosing-the-right-power-supply-for-your-computer

How Do I Test the Power Supply in My Computer?

http://pcsupport.about.com/od/toolsofthetrade/f/powersupplytest.htm

====================================================

See memory test methods above.

Hope this helps.

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Rob Brown -
Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.