Windows 10: Azure account disabled for suspicious activity - no subscription listed

EzraT · Jun 24, 2025 at 12:52 PM

Hi,My Azure account has been disabled due to suspicious activity. however, I was only using it for personal/learning purposes. I don't have any subscriptions showing in my account, and I cannot access or create a new one.Can someone someone please help me reinstate my account? Thanks in advance for any help.

:)

MatthewFitzmaurice · Jun 24, 2025 at 12:55 PM

Move Azure Microsoft Account to Organizational Account

I'm deeply disappointed with Microsoft support and how confusing all the various Microsoft and Organization account options are.

I have recently installed Windows 10 and log in via an Organizational Account.

I already use the Azure portal but with a Microsoft account.

How can I merge/transfer the accounts so that I can access my Azure VM's via the Organizational Account?

I found a page that said I should log a request in Azure to fix the issue. Only to find that I could not log a help request via 'Microsoft Azure>

«

Help + support>New support request >Subscription'.

The functionality was broken..

Help please?

CharlieBrown22 · Jun 24, 2025 at 12:55 PM

Cannot activate Windows 10 Enterprise subscription license for Azure AD Joined device

Here is the current situation:

I have a Windows 10 Enterprise device that I cannot activate:
https://imgur.com/1pqQf89

Error message: We can't activate Windows on this device as we can't connect to your organization's activation server. Make sure you're connected to your organization's network and try again. If you continue having problems
with activation, contact your organization's support person. Error code 0x8007007B (DNS name does not exist).

My device is indeed Azure AD Joined, and is not Domain Joined:
https://imgur.com/3NYDbzr

Comment: because I’m not domain-joined any more, this computer should not try to “connect to my organization’s activation server” any more, and should just reach out to the cloud for activation through Azure AD – right?

I do have my company's Azure AD account registered with this device:
https://imgur.com/Ygtya2L

My device is in version 1903:
https://imgur.com/hWIx3fG

My device does show up as being registered under my Azure AD account:
https://imgur.com/Mt8AYHh

And lastly, my Azure AD account does have a Windows 10 Enterprise E5 license assigned to it:
imgur.com

Even after removing the original product key from the registry, my detailed license information says “VOLUME_KMSCLIENT channel” under “Description”:
imgur.com

Comment: As per
this, the "Description" field should contain something like "RETAIL channel Partial Product Key " when using the Windows 10 E3 or E5 license.

Brink · Jun 24, 2025 at 12:55 PM

Modernizing Windows Deployment with Windows 10 Subscription Activation

Back in June when we announced Windows AutoPilot, we also talked about another feature to automatically step up from Windows 10 Pro to Windows 10 Enterprise on Azure AD user logon, a key requirement to be able to use an off the shelf OEM device as soon as it comes out of the box, without reimaging.

So how exactly does this work? Many assume that this is done by Intune (or other MDM services) pushing down a policy to change the Windows 10 product key, either using a MAK key or a KMS key. And while that’s certainly possible to do, that approach is not ideal: MAK keys have limited activation counts, so you have to make sure you don’t run out of activations, and KMS requires periodic connectivity to the corporate network as well as on-premises infrastructure.

That’s where the new Windows 10 Subscription Activation feature comes in. By leveraging Azure Active Directory, you can eliminate product keys altogether. Instead, you can assign Windows 10 Enterprise E3 or E5 licenses directly to Azure AD users (just like you would with Office 365 or EMS) so that when a user logs onto a Windows 10 Pro device, it automatically steps up to Windows 10 Enterprise, making all the enterprise features instantly available. You can see the result of this step-up in the Settings app, where it shows you that the subscription is active:

The device will check with Azure Active Directory to ensure that the user still has a valid subscription license, so periodic internet access is required. If the license is removed or if the device is unable to check after a period of trying, it will step down to Windows 10 Pro automatically.

This also works for traditional Active Directory-joined devices too, as long as you have (Note that using the “Add work account” process to associate your Azure Active Directory account with a device is not supported, since these devices are assumed to be personal ones.)

If you have an active per-user Windows 10 Enterprise E3 or E5 or Windows VDA E3 or E5 subscription, there are some steps that need to be performed to make the license available in Azure Active Directory: a corresponding $0 Add-On license, which starts the process of adding the license to Azure AD, and then your designated volume licensing admin (online services contact) will receive and process some e-mailed instructions. For more information on that, see the Windows 10 Subscription Activation documentation. Once this is done, you can see the license in Azure Active Directory:

Note that this is not designed as a straight replacement for KMS or MAK activation. Windows 10 Subscription Activation requires that the original Windows 10 Pro OS is already activated (typically through OEM activation using the key embedded in the firmware of the device) – this enables automatic compliance for the underlying Pro edition licensing requirement to deploy Windows .

Windows 10 Subscription Activation is supported with Windows 10 Pro 1703 and later releases. Azure Active Directory is also needed, but any Azure AD edition will work. A per-user Windows 10 Enterprise E3 or E5 subscription through an Enterprise Agreement (EA) or Microsoft Products & Services Agreements (MPSA) is also needed. (For SMB customers, similar capabilities were announced last year as part of the Cloud Solution Provider [CSP] channel.)

To learn more about Windows 10 Subscription Activation, check out the Microsoft Ignite session that will be presented next week. (The recording of that session will be available soon after.)
Click to expand...

Source: Modernizing Windows Deployment with Windows 10 Subscription Activation Windows for IT Pros

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