Windows 10: Backlit keyboard

I put a new backlit keyboard into my XPS 13 laptop and it won't light up. Using F2 on boot, I set keyboard illumination to "Dim". It doesn't light up tried "Bright" and that didn't work either. I tried the Windows Mobility Center and it does not show an option to change the illumination setting. What else can I try?

:)

 

backlit keyboard and calculator problem

Thanks to all who have participated.

zbook,

Step one of your instructions resolved the backlite issue. One driver update was found, and BIOS was updated from v1.3.2 to v1.3.3. Upon reboot the keyboard functions as expected.

Thanks again.

regards,

 

backlit keyboard and calculator problem

caffeine,

On my Dell Inspiron 7779, the backlit keyboard setup is controlled by
Code:

and I think your first check should be to run that utility so you can see what it has been told to do.

You mentioned messing about with function keys. The F10 key toggles the keyboard backlight so if you find yours is set to off it is probably as a result of the F10 key rather than some fault. This would match the symptoms you have described as well.






Whilst your version may not look exactly the same as mine, Dell have been using QuickSet for keyboard control for decades so it is bound to be the utility controlling yours as well. If your version does not appear to behave itself, I suggest using your Dell Service tag to go to your Dell Drivers & downloads section so you can get another copy of QuickSet for you to install.
- While you are there, check for an updated Bios as well.

In addition to the Dell link that Bree gave you, you might also like to check this one
How to resolve LED issues with your Backlit Keyboard - Dell US

Denis

 

Backlit keyboard

How do you turn the backlit keyboard on or off, adjust time that it is backlit when you use the keyboard? Toshiba Satellite